Network Operations Analyst (Graduate)

Salary :

£28,000 monthly

Company : Inbound Talent

Job Type : Full Time

Bathgate, United Kingdom

Job Description - Network Operations Analyst (Graduate)

Job Title: NOC Analyst (Graduate) - Day & Night Shift Rotation

Location: Bathgate

Salary: Up to Â£28,000 + benefits

Type: Full-time, permanent | In-person | Day & Night shift

The Role

We are currently recruiting on behalf of our client’s Network Operations Centre (NOC). Our client is an authorised Starlink and Amazon LEO reseller, one of the leading providers in the UK, with a global operational footprint. They are seeking a Graduate NOC Analyst to join their established support team. This role is based on-site at their Bathgate office and operates on a 12-hour shift pattern, covering both day and night shifts.

Please note this position requires you to be in the office during shifts, remote working will not be considered for this position.

Responsibilities

Act as part of a night shift NOC team supporting a critical client base
Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams
Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
Log and manage faults and service requests within the company’s CRM system
Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
Work within strict SLAs to ensure timely resolution of issues
Ensure accurate handover of outstanding issues between shifts
Keep customers informed of progress and maintain clear, up-to-date system records
Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
Liaise with third-party engineers and suppliers to support fault resolution
Provide remote support, configurations, and link checks for field engineering teams
Actively monitor networks using network monitoring tools
Escalate issues appropriately to third-party suppliers when required
Operate within an ITIL-aligned service environment

Requirements

Proven experience working in a NOC or supporting enterprise networks
Eligibility for SC Clearance
Experience with Low Earth Orbit (LEO) solutions (advantageous)
Exposure to Ubiquiti solutions (advantageous)
Ability to perform consistently in a high-pressure, SLA-driven environment
Strong attention to detail and excellent communication skills
A customer-focused approach alongside solid technical capability

Benefits

Private medical insurance
On-site parking
Company pension
Non-contractual annual bonus based on personal and company performance

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Network Operations Analyst (Graduate)

Job Description - Network Operations Analyst (Graduate)

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