New Business Onboarding Executive

An exciting opportunity has arisen for a proactive and detail-oriented New Business Onboarding Executive to join a fast-growing e-commerce business. This role is key to ensuring a seamless onboarding experience for new marketplace sellers, helping set them up for long-term success.

Working closely with the New Business Lead and Seller Account Management team, you will play a vital role in supporting new sellers through onboarding, compliance, and early-stage performance optimisation.

Key Responsibilities

* Guide new sellers through onboarding, including platform systems, tools, and policies.

* Support seller vetting and compliance checks in line with internal standards.

* Ensure adherence to legal and regulatory requirements throughout onboarding.

* Assist in identifying and prioritising new business opportunities aligned with company strategy.

* Provide hands-on support during the onboarding and introductory phase.

* Help sellers upload and optimise product listings, ensuring all operational requirements are met.

* Resolve onboarding-related issues including account setup, listings, and platform integration.

* Collaborate with internal teams to troubleshoot technical or operational challenges.

* Monitor seller performance during the first 4–6 months, tracking KPIs and supporting growth.

* Support product onboarding processes to ensure accurate and timely listings.

* Facilitate a smooth handover to the Seller Account Management team.

* Deliver onboarding training sessions to new sellers.

* Work cross-functionally with teams such as Finance, Marketing, and Compliance to improve processes and experience.

* Produce and analyse reports to support performance tracking and decision-making.

* Manage seller enquiries through customer support systems, ensuring timely and high-quality communication.

Skills & Experience

* 0–2 years’ experience or strong interest in e-commerce or marketplace environments.

* Excellent communication and problem-solving skills.

* Strong attention to detail.

* Ability to manage multiple tasks and meet deadlines.

* Proficiency in Microsoft Excel, including formulas and basic data analysis.

* A collaborative team player with a professional approach.

* Experience working cross-functionally with operational or technical teams is desirable.

* Familiarity with marketplace platforms and product listings is advantageous.

Additional Information

* Permanent, full-time position

* Office-based with hybrid working (2 days per week onsite)

* Monday to Friday, standard business hours

* Competitive salary

* Notice period: 3 months

This is an excellent opportunity for someone looking to develop a career in e-commerce within a dynamic and growing environment

If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the ‘apply’ button.

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Only candidates based in UK and eligible to work in UK are allowed