New Client Advisor

One of the UK's largest and foremost law firms is currently looking to recruit New Client Advisors for the contact centre at their Manchester office. As an experienced call handler you would play a key role as part of the medical negligence team, handling inbound enquiries to ensure work can be secured and the right information is gathered from the first conversation, delivering exemplary service in every interaction.

Offering a salary circa £26,000 plus excellent benefits including pension scheme, childcare vouchers, and discounted gym membership, this is a fantastic opportunity to join one of the most respected law firms in the UK, recently ranked in the Best Workplaces for Wellbeing for Large Organisations 2024.

Full-time permanent role Monday to Friday 9-5, hybrid working. Manchester will be the base location and office attendance will be 5 days per week during induction, flexibility to be afforded in the future and will likely become 3 days in the office once up to speed.

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The Role
As a New Client Advisor, you will be providing exceptional service to both internal and external prospective clients. This role is responsible for ensuring that accurate, quality, and relevant information is obtained from potential clients, ensuring effective risk decisions can be made by case handlers. Responsibilities will include…
- Taking calls from prospective Medical Negligence clients, gathering key information in an empathetic manner
- Systematically documenting gathered information for further use in the clients' process
- Liaising with specialists and case handlers to aid decision-making on potential clients' claims
- Taking responsibility for the client experience, ensuring the client is at the heart of all actions
- Reviewing medical and personal documents provided by prospective clients to ensure relevance for decision-making

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The Candidate
You will be passionate about customer service and helping others, articulate, have an excellent telephone manner, good IT skills as well as the ability to quickly adapt to new processes and procedures. Given the nature of the role, you should expect to have to be flexible in order to take responsibility for an exceptional client experience and must be able to display empathy and kindness at all times.

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The Package
Salary circa £26,000 with the following benefits…
- A huge number of well-being initiatives to encourage positive mental health both in and out of the workplace
- Flexible working options to make sure that you're fully supported to work the way that best suits you
- Westfield health membership, offering discounted leisure and travel and refunds on medical services

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The Company
The business you'll be working for is one of the largest law firms in the UK, operating out of 14 UK offices with over 2,500 members of staff. They are proud of their values and offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace.

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Interested? If you think you're right for this New Client Advisor role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.