New Enquiry Assistant

Providing reception and new enquiry support within a busy legal environment, this position is paying a salary of £24,800 - £25,000 per annum.

Duties:

Meet and greet visitors and provide a professional front of house service
Answer incoming calls promptly and professionally, taking and passing on messages
Handle new client enquiries, gathering information and identifying the service required
Complete new enquiry forms, conflict checks and follow up enquiries
Liaise with Solicitors to obtain further information where required
Arrange client appointments with the appropriate department
Collect relevant client ID and maintain accurate records
Promote the firm's services and available appointments to potential clients
Assist with incoming/outgoing post and general reception administrationExperience required:

Previous customer service experience
Confident and professional telephone manner
Excellent communication and active listening skills
Empathetic and reassuring approach, with the ability to deal calmly with sensitive or challenging enquiries
Friendly, outgoing and confident personality
Ability to handle confidential information with tact and discretion
Good administration and organisational skillsPlease bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website
Only candidates based in UK and eligible to work in UK are allowed