New Homes Customer Care Coordinator - Hybrid

Customer Service Co-Ordinator - New Homes

• Hybrid : 2 days in King's Cross, 3 days from home
• Up to £35k + 5% Bonus
• 35 Days Holiday + benefits

ASAP START

A esteemed housing assocation providing new build homes for residents all or the country seek for a Customer Service Co-Ordinator with at least one year's experience in new homes aftercare to join the Developments Southeast team.

Why join?
We're not just offering a job - we're offering long-term career development in a meaningful sector.

With a generous package, training, and flexible hybrid working, you'll have the support and freedom to do your best work.

What you'll need to be considered:

• Minimum 1 year of experience in a customer care role for a housebuilder or PLC

• Strong understanding of new build defects and NHBC warranties.

• A confident, compassionate communication style.

• The ability to juggle multiple cases while keeping customers informed.

• A proactive, solutions-first approach!

What you'll be doing:

• Providing outstanding customer support across phone, email, and webchat.

• Logging, managing, and resolving defects with speed and care.

• Escalating issues and coordinating with contractors to ensure resolutions.

• Visiting sites to meet residents and assess warranty-related issues.

• Representing our values and acting as a key point of contact for new homeowners.

Extras we love to see:

• Experience with defect management software.

• Full UK driving licence and access to a car (for site visits)

Ready to apply?
If you meet the experience criteria, apply today and join a company where people matter.