New Job Opening: Claims Associate in 30 St Mary Axe

Job Description

Job Title: Claims Technician
Salary: £45,000
Location: London

PURPOSE OF ROLE

At Lawes, we are currently working for a fast-growing Lloyd's Broker who are seeking a Claims Technician to join a dynamic and forward-thinking team. The role will provide technical claims support across multinational accounts, with a particular focus on US casualty Claims. The successful candidate will ensure claims are valid, processed, and paid within agreed timescales, while delivering a high-quality, value-added claims service to clients.

RESPONSIBILITIES

• Manage and coordinate a portfolio of US casualty binder claims including Professional Liability, General Liability, E&O, EPL, Property, Crisis Management, and other specialty liability classes.


• Review claims information, coverage positions, and carrier responses to provide clear, commercially focused advice to clients.


• Oversee claim progression from notification to settlement.


• Act as a claims advocate, negotiating with insurers, TPAs, adjusters, and legal representatives to support favourable outcomes.


• Utilise CLASS and ECF to efficiently submit, track, and agree claims within the Lloyd’s and company markets.


• Provide claims support across financial lines (D&O, E&O, FI, PI) and property, including CAT and technical industrial risks for direct and reinsurance placements.


• Work closely with global stakeholders, ensuring document standards and regulatory requirements are met in all regions.


• Maintain accurate claims records and data across internal systems in accordance with Lloyd’s and market requirements.


• Participate in client reviews, renewal preparation, underwriter meetings, and broker discussions.

DAY-TO-DAY

• Managing an active portfolio of international claims files.


• Communicating with clients, TPAs, coverholders, and insurers.


• Submitting and monitoring claims through CLASS/ECF.


• Maintaining accurate claims data and documentation.


• Supporting brokers and account managers with technical claims insights.


• Preparing materials for client meetings and renewals.


• Maintain and process Claims Bordereaux

SKILLS

• Previous experience handling casualty claims


• Strong London Market Claims knowledge


• Knowledge of property and financial lines (advantageous but not essential).


• Strong understanding of London systems such as ECF and IMR.


• Excellent communication skills with the ability to manage expectations effectively.


• Highly organised with the ability to prioritise and re-prioritise workloads.


• Advanced Microsoft Excel and Word skills; familiarity with Eclipse is a plus.

If you have the relevant experience or know someone that does, please contact me now on 07441 934 168 or email us at [email protected]