New Job Opening: Customer Operations Executive in Cardiff

Job Description

Customer Operations Executive

Cardiff | Hybrid - 3 days on site | Permanent, full-time, 37.5 hours per week

£30,000 salary + 10% bonus, healthcare and pension

Vargo is recruiting a Customer Operations Executive for a specialist financial services business in Cardiff. You will support customers throughout the life of their agreement, combining clear communication with accurate account management and a practical approach to finding the right outcome.

The role

• Handle customer enquiries across phone, email and other service channels.


• Support customers experiencing financial difficulty or vulnerability, assessing their circumstances and responding with care.


• Maintain accurate customer records and manage servicing requests from customers and third parties.


• Work within regulatory requirements and company procedures to deliver fair customer outcomes.


• Contribute to service targets and improvements to the customer experience.

What you will bring

• Customer servicing or collections experience in regulated financial services.


• Clear communication, sound judgement and confidence handling sensitive customer conversations.


• Strong organisation, attention to detail and confidence using CRM systems and Microsoft Office.


• A secured lending background would be particularly useful.


• CeMAP would be an advantage but is not essential.

Apply

For more information, please contact Tom Miller at Vargo Group on 07901913560 or email [email protected].

Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.

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