New Job Opening: Hospitality Manager in Catchpole Court Care Home

Job Description

Hospitality Manager

£32,000 per year | Full Time | Luxury Care Home

The experience of living in a luxury care home goes far beyond the care itself. From the welcome residents and families receive to the quality of dining, housekeeping and everyday service, the smallest details can make a significant difference.

Set in a peaceful location with beautiful surroundings, this luxury care home for older adults has been designed to offer comfort, quality and a genuine sense of home. We're looking for an experienced Hospitality Manager who can bring the service standards and attention to detail you'd expect from a high-end hotel into a care environment.

This role would particularly suit someone with luxury hotel management experience or a similar hospitality management background who understands how to create consistently high standards while leading a team to deliver a warm and personal service.

The Hospitality Experience We're Looking For

• Previous management experience within a luxury hotel, high-end hospitality environment or similar service-led setting.


• Strong understanding of exceptional customer service and the standards expected within a luxury environment.


• Experience leading, motivating and developing hospitality teams.


• Confidence overseeing multiple areas of hospitality operations.


• Excellent attention to detail and a proactive approach to maintaining standards.


• Experience managing rotas, staffing and day-to-day operational requirements.


• Ability to build positive relationships with residents, families, colleagues and visitors.


• Confidence handling feedback and resolving concerns professionally.


• An understanding of the importance of dignity, choice and individual preferences when providing hospitality services to older adults.

What You'll Receive

• £32,000 per year


• Competitive annual leave package


• Annual leave increasing with length of service


• Paid DBS check


• Comprehensive induction programme


• Ongoing training and professional development


• Benefits and discounts portal

Creating a Luxury Experience Every Day

• Lead and develop the hospitality team, setting clear expectations around service and presentation.


• Maintain consistently high standards across the home's hospitality provision.


• Help create a warm and welcoming experience for residents, relatives and visitors.


• Oversee the quality and presentation of dining and communal areas.


• Work closely with other departments to ensure residents receive a seamless and personalised experience.


• Ensure individual preferences are understood and reflected within everyday hospitality services.


• Monitor standards and identify opportunities to continually improve the resident experience.


• Support staff recruitment, induction, training and ongoing development.


• Manage staffing and rotas effectively.


• Respond positively and professionally to resident and family feedback.


• Ensure hospitality services operate in line with relevant health, safety and hygiene requirements.


• Help create an environment that feels less like a traditional care setting and more like a high-quality home with exceptional service.

All appointments are subject to satisfactory references, an enhanced DBS check, verification of the right to work in the UK, and any other pre-employment checks required for the role.

Reference: WILL257436/DB

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