New Job Opening: Key Account Manager in Salisbury House, Vulcan Road, Bilston, WV14 7HT

Job Description

Key Account Manager | Food Manufacturing | Major Retail/Grocery

Manage £50m+ worth of major retail accounts for a leading UK food manufacturer working with some of the country’s top retailers.

Following the recent wins of an exclusive top grocery & leading QSR partnerships, and with a significant NPD pipeline planned for next year, the business is looking for a commercially driven Key Account Manager to help deliver its next phase of growth.

This is not an account-maintenance role.

You’ll be taking ownership of strategically important retail relationships, driving profitable growth and playing a key role across pricing, margin, forecasting, NPD and customer strategy.

Reporting directly to the Commercial Director, you’ll act as the key commercial contact for your customers and work closely with Production, Planning, Technical, Supply Chain, Finance and NPD to turn customer opportunities into successful commercial outcomes.

The Role

You’ll be responsible for:

• Managing and developing major UK retail accounts


• Driving revenue, volume and margin growth


• Leading pricing reviews and commercial negotiations


• Identifying opportunities to increase distribution and category penetration


• Developing and executing customer account plans


• Supporting tenders, quotations and commercial proposals


• Managing account profitability and margin improvement


• Working closely with NPD on a major pipeline of new product launches


• Taking customer briefs through development and launch


• Managing customer forecasts and volume projections


• Supporting S&OP and wider commercial planning


• Building strong relationships with key customer stakeholders

What We’re Looking For

You’ll ideally be an experienced Key Account Manager, National Account Manager or similar commercial professional with a strong background in food manufacturing.

You should be able to demonstrate:

• Major retail account management experience (ideally top 4 grocery)


• Strong pricing and negotiation capability


• Evidence of delivering profitable sales growth


• Margin and commercial ownership


• NPD and product launch experience


• Forecasting and commercial planning


• Strong customer relationship management


• Experience working cross-functionally within a manufacturing environment

Experience within poultry, meat, chilled or wider food manufacturing would be highly relevant, while retailer own-label, high-volume manufacturing and major grocery experience would be particularly valuable.

Why Join?

• Highly competitive package DOE + growth opportunities


• £50m+ worth of customer accounts


• Exposure to top UK retailers


• A newly secured exclusive retail account


• Significant NPD activity planned for next year


• Direct exposure to the Commercial Director


• Genuine influence over pricing, margin and customer strategy


• The opportunity to help shape future commercial growth

Success in the role will be measured across revenue growth, gross margin, volume, forecast accuracy, customer retention, service levels and successful product launches.

For a commercially ambitious KAM or NAM looking for scale, major retail exposure and a genuine growth story, this is a strong opportunity to step into a high-impact role.