New Job Opening: Multilingual Dutch & English Speaking Customer Advisor in London, UK

Job Description

Overview

We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Dutch and English is essential.

Location: Hybrid Once Fully Trained – Canary Wharf, London

Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)

Hours: Full time: 37.50 per week, Between the hours of 8am – 8pm Monday – Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Training: Fully office‑based

Key Responsibilities

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  Convert inbound calls into confirmed holiday bookings

  
  


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  Conduct needs‑based conversations to recommend tailored travel packages

  
  


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  Maximise revenue through upselling and cross‑selling

  
  


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  Manage booking amendments, cancellations and confirmations

  
  


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  Follow up on leads and support outbound activity during peak periods

  
  


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  Maintain accurate customer records and follow internal procedures

  
  

What You’ll Bring

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  Fluent Dutch and English

  
  


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  Proven success in a sales‑driven or customer‑facing environment

  
  


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  Strong commercial awareness and confidence in closing deals

  
  


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  Excellent communication and rapport‑building skills

  
  


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  Resilience, professionalism and a results‑driven mindset

  
  


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  Ability to multitask across calls, systems and admin

  
  


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  Experience in travel, tourism or hospitality is an advantage

  
  


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  Understanding of call centre KPIs and performance culture

  
  

What’s on Offer

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  Life insurance scheme

  
  


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  Perkbox membership

  
  


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  Eye test vouchers

  
  


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  Excellent training and induction programme

  
  


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  Modern, recently built premises with staff facilities

  
  


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  Corporate discounts (gym, restaurants, bars, hairdressing and more)

  
  


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  Smart‑casual dress code

  
  


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  Charity and fundraising events

  
  


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  Incentives, prizes and performance rewards

  
  


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  NVQ qualifications & apprenticeship opportunities

  
  


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  Recommend‑a‑friend bonus scheme

  
  

To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on 01202 292907 for further details.