New Job Opening: Process & Quality Manager in Grassington

Document Ref and Title Jobdesc 004 - Processing & Quality Manager Issue N° Issue Date (dd/mm/yy) Issued By Authorised By Page

8 13/10/2026 I Kalna I Kalna 1 of 3 Reason for Amendment Duties and responsibilities to reflect current requirements

Dales Dairies Town Head Farm Products Ltd Telephone 01756 752296 I Email [email protected] I Web www.dalesdairies.co.uk

Job Description Processing & Quality Manager

As Processing & Quality Manager at Dales Dairies, you will lead site processing and product quality operations to ensure all products meet the highest standards of food safety, legality, and quality. Working in a fast-paced, high-volume FMCG environment, you will collaborate closely with production, engineering and compliance departments to ensure Dales Dairies continues to deliver exceptional service, safe and high-quality products.

Reporting to: Senior Operations Manager

Duties and Responsibilities Food Safety and Quality Leadership

• Oversee quality control across all production lines, storage and distribution systems. • Manage microbiological, nutritional testing, environmental monitoring and shelf-life testing and

validation. Testing, Root Cause and Continuous Improvement

• Lead root cause analysis (RCA) investigations for failures in: • Microbiological testing • Nutritional analysis • Environmental monitoring results • Shelf-life validation

• Identify trends and recurring issues. • Implement robust corrective and preventive actions to prevent recurrence. • Work closely with production, processing and engineering teams to resolve issues at source. • Review and strengthen testing protocols, sampling plans and laboratory methods. • Liaise with external laboratories where required to validate results and corrective actions. • Manage sample preparation and submission.

Operational and Factory Support

• Partner with production teams to ensure consistent product quality. • Monitor CCPs and critical processes such as raw material intake, homogenisation,

pasteurisation, filling, and chilling. • Improve and develop systems and procedures.

Regulatory and Compliance

• Partner with other departments to facilitate customer and external audits and site visits. • Maintain product specifications and ensure accurate documentation. • Manage and conduct internal hygiene and quality audit programmes and ensure corrective

actions are implemented. • Support traceability exercises and ensure full supply chain visibility. • Manage internal controlled documentation system. • Manage supplier approval, compliance & monitoring.

Document Ref and Title Jobdesc 004 - Processing & Quality Manager Issue N° Issue Date (dd/mm/yy) Issued By Authorised By Page

8 13/10/2026 I Kalna I Kalna 2 of 3 Reason for Amendment Duties and responsibilities to reflect current requirements

Dales Dairies Town Head Farm Products Ltd Telephone 01756 752296 I Email [email protected] I Web www.dalesdairies.co.uk

Leadership and Culture • Lead, coach, and develop Processing team. • Promote strong food safety and quality culture across all departments. • Deliver training programmes on hygiene and GMP (Good Manufacturing Practice).

Incident and Risk Management

• Lead investigations into quality related non-conformances, deviations, and consumer complaints.

• Partner with other departments to manage product withdrawals/recalls in line with company’s procedures.

• Implement robust corrective and preventive actions.

Chemical Control and Hygiene Management • Manage chemical stock control systems for cleaning and production-related chemicals (e.g.,

CIP chemicals, detergents, sanitisers). • Oversee ordering and replenishment of chemicals, ensuring uninterrupted production and

hygiene operations. • Ensure all chemicals are stored, handled, and used in compliance with COSHH (Control of

Substances Hazardous to Health) regulations. • Work closely with production and engineering teams to optimise CIP (Clean-in-Place)

effectiveness and chemical usage. • Monitor chemical consumption trends and drive cost-efficiency without compromising food

safety. • Manage Safety Data Sheets (SDS) and chemical registers.

Equipment, Testing and Investment

• Lead evaluation and procurement of new technical and laboratory equipment. • Obtain and assess supplier quotations for equipment, services, and testing solutions. • Oversee installation, commissioning, and validation of new equipment. • Introduce new or improved analytical and quality testing methods to enhance product

assurance. • Liaise with external laboratories and suppliers for specialised testing requirements. • Manage equipment calibration and service records.

Staff Management and Supervision • Management and supervision of Processing department staff. • Manage rota planning to ensure adequate shift coverage. • Manage and monitor absence, including return-to-work processes. • Manage staff absence including return-to-work processes. • Carry out probation reviews and performance management. • Manage control holiday allocation to maintain operational continuity. • Manage Processing staff training records.

Document Ref and Title Jobdesc 004 - Processing & Quality Manager Issue N° Issue Date (dd/mm/yy) Issued By Authorised By Page

8 13/10/2026 I Kalna I Kalna 3 of 3 Reason for Amendment Duties and responsibilities to reflect current requirements

Dales Dairies Town Head Farm Products Ltd Telephone 01756 752296 I Email [email protected] I Web www.dalesdairies.co.uk

This list is not exhaustive and you may be required to undertake additional duties as reasonably requested by your manager.

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