We are hiring for our client, a well-established food manufacturing business, who are seeking a Technical Services Manager to support and continuously improve food safety, quality, and regulatory compliance across their site.
This Technical Services Manager role will act as a key technical interface between the business, customers, and suppliers, with responsibility for the Quality Management System, internal audits, supplier approval, and customer technical support. Working closely with Technical, Quality, NPD, Operations, and Maintenance teams, the Technical Services Manager will ensure the site remains fully audit-ready and compliant with BRCGS, HACCP, and legislative requirements.
This is a high-impact opportunity for an experienced technical professional looking to step into a broad, systems-focused leadership role.
Site-wide Technical Ownership – You will own and develop the Quality Management System and food safety risk frameworks
Strong Customer & Supplier Interface – Act as the technical lead for audits, complaints, and approvals
Career Progression Opportunity – Join a business committed to food safety excellence and continuous improvement
Maintain and continuously improve the site Quality Management System (QMS) in line with BRCGS, HACCP, and legislative requirements
Lead internal audit programmes, manage third-party audit actions, and ensure timely close-out
Act as a core member of the HACCP team, supporting food safety risk assessments and controls
Manage supplier approval programmes, including evaluation, audits, re-approval, and performance monitoring
Own horizon scanning, food fraud, authenticity, vulnerability assessments, and mitigation plans
Manage customer complaints, investigations, trending, reporting, and technical responses
Support customer submissions, retailer portals, and technical documentation, including specifications
Host and support customer, certification, and regulatory audits
Work closely with Operations and Maintenance to ensure acceptable fabrication and maintenance standards
Ensure all technical systems remain audit-ready at all times
Proven experience in a Technical Services Manager or similar food safety / quality systems role
Strong working knowledge of BRCGS, HACCP, food legislation, and retailer codes of practice
Experience managing audits, supplier approval, complaints, and technical documentation
Confident communicator with the ability to engage customers, auditors, and internal teams
Detail-driven with a proactive, risk-based approach to food safety and quality
Competitive salary (negotiable depending on experience)
Full-time, permanent position
Opportunity to influence site-wide technical strategy
Supportive, professional working environment
Clear scope for long-term career development
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