Night Incident Report Operator - 4 nights on, 4 nights off.

Juice Recruitment is excited to be supporting a security company in their search for an Alarm Receiving Centre Operator to join their team.

This is a fantastic opportunity to work in a professional, high-security environment, monitoring and handling various alarm types, including Intruder, Personal Attack (PA), Fire, and CCTV.

About the Role:

The Operator will be responsible for providing excellent customer service in a telephone-based role, ensuring all alarms and incidents are managed efficiently. This is a great opportunity for someone who thrives in a fast-paced, call centre-style environment and enjoys problem-solving.

Key Responsibilities:

• Monitor and respond to various alarms, including high-priority/life-critical and non-life alarms.
• Process incoming calls and liaise with customers, clients, and security companies.
• Provide helpdesk support to clients and store staff.
• Accurately update and report on client records and information.

About You:

• Confident IT skills, including experience with Microsoft Office, email handling, and accurate data inputting into a system.
• Strong telephone manner with excellent communication and listening skills.
• Self-motivated with a willingness to learn and a strong work ethic.
• Ability to manage internal and external relationships effectively.
• A valid CCTV SIA licence is desirable; however, company-funded training is available for candidates willing to obtain the qualification.

What’s on Offer:

• Shift Pattern: Continental 12-hour shifts (4 on, 4 off, nights). Hours: 19:00 - 07:00.
• Training: Full training provided, with ongoing development opportunities.
• Overtime: Available but not compulsory.
• Requirements: Candidates must undergo a five-year employment reference check, a police (CRB) check, and a credit check.
• Transport: A driver’s license is desirable due to location unless based in the Hengrove, Bishopsworth, or Whitchurch areas near to (BS14).

If you are looking for a rewarding role within a secure and professional environment, we would love to hear from you!