Night Manager

WELCOME TO A WORLD OF OPPORTUNITIES

AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. -

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
What will I be doing?

Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary

What are we looking for?

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling

EVERY JOB MAKES THE STAY.

Hilton London Heathrow Airport Terminal 5 Located just 1 miles from Terminal 5 of Heathrow Airport, Hilton London Heathrow features 350 spacious bedrooms, triple glazing, complimentary Wi-Fi throughout, a luxury spa, and 2 restaurants & 2 bars all set within 13 acres of landscaped gardens.

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