Night Manager

Our Nights team are integral in ensuring the smooth and efficient running of the hotel and that our guests are safe and secure during the night.
Our Front Office team is at the forefront of our business as they are often the first point of contact many of our guests have with the Hotel. As Night Manager you will help ensure our guests receive consistently high standards of service and maximum guest satisfaction throughout their stay. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.
Why join the Rembrandt's team?
At The Rembrandt, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Rembrandt's team, you will enjoy a range of benefits, including:
Wagestream – flexible access to your earned wages & financial coaching App
A paid day off for your birthday
24/7 Employee Assistance Programme for you and your family
Saroving Rewards for going the extra mile & delivering exceptional guest service
Employee appreciation events
Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
Opportunities for training and development & recognising your potential
As Night Manager you will have:
A minimum of 2 years front office experience in a 4 or 5 star hotel including experience in a supervisory capacity
Working knowledge of full night audit procedures
Excellent IT skills, with a working knowledge of PMS systems ideally Opera & Micros
Good organisational skills, be able to work with systems & procedures & ensure attention to detail at all times
Good leadership skills and be good team player with the ability to coach, train and motivate others.
Excellent communication and interpersonal skills with the ability to influence situations when necessary.
What will I be doing as a Night Manager?
Completing the night audit function and assisting with late check in's and early checkouts.
Monitoring the late/night Food and beverage services, ensuring service standards are met.
Overseeing the security of the building, ensuring the safety of our guests and employees who work at night, ensuring that all fire and safety procedures are followed implicitly at all times.
Being the point of contact for guests throughout the night and ensuring that they receive excellent customer service at all times.
Training, developing and coaching the night team, ensuring that the Night Porters carry out their various duties.
Be constantly aware of availability of the hotel and maximising revenues through effective selling of hotel bedrooms.
Ensuring a smooth handover with the Duty Manager and the Front Office team at the beginning and end of your shift.
Working five nights per week on a 7 day rota.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

TPBN1_UKCT