Night Operations Assistant

Night Operations Assistant

Location: Cranfield
Salary: £26,826
Hours: 11pm - 7am 5 out of 7 (Including the occasional weekend)

The Opportunity

My client is looking for a reliable, proactive and customer-focused Night Operations Assistant to join their team at a busy conference and hospitality venue.

This is a varied overnight position combining front desk and reception duties, guest services, security checks and general operational responsibilities. You'll play an important role in ensuring the safety and comfort of overnight guests while making sure the venue is clean, organised and fully prepared for the following day's business.

The ideal candidate will be someone who enjoys working independently, takes pride in maintaining high standards and is happy to turn their hand to a variety of tasks.

Key Responsibilities

* Carry out regular security checks throughout the building, liaising with security personnel where necessary.

* Provide a welcoming and professional service to guests and delegates, responding to enquiries and requests throughout the night.

* Manage front desk operations, including guest check-ins and check-outs, telephone enquiries and reservations.

* Provide late-night food and beverage service to residents when required.

* Complete end-of-day financial procedures, including balancing revenue, handling payments and banking procedures.

* Prepare conference and lecture rooms, restaurants and lounge areas for the following day's business.

* Maintain cleanliness and presentation across reception, bar areas, lounges, private dining rooms and other public areas.

* Prepare kitchen facilities for breakfast service and ensure fitness facilities are ready for early morning use.

* Monitor and report maintenance issues, equipment faults and any security or emergency concerns.

* Complete relevant reports, administrative duties and handovers to ensure a smooth transition between shifts.

* Work closely with the management and reception teams to ensure the smooth running of overnight operations.

About You

* Previous experience in hospitality, hotel reception, customer service or a similar operational environment would be advantageous.

* Comfortable working night shifts and taking responsibility for overnight operations.

* Confident handling guest enquiries and delivering excellent customer service.

* Experience with cash handling, payments and end-of-day reconciliation would be beneficial.

* Well organised, with good attention to detail and the ability to prioritise tasks.

* A proactive approach, with the ability to work independently and use initiative.

* Flexible and hands-on, with a willingness to undertake a variety of operational duties.

* Reliable, trustworthy and professional in your approach.

Why Apply?

This is an excellent opportunity for someone looking for a varied night-time role within a professional hospitality and conference environment, where no two shifts are necessarily the same.

If you're customer focused, dependable and enjoy taking responsibility, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed