Night Receptionist

As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front of house operations from greeting residents to handling complex queries or booking reservations and processing transactions. We are looking for an experienced Receptionist who is dynamic and flexible to meet the needs of our residents.  As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front of house operations from greeting residents to handling complex queries or booking reservations and processing transactions. We are looking for an experienced Receptionist who is dynamic and flexible to meet the needs of our residents.

• Welcome and engage with residents by maintaining a positive and friendly attitude
• Accurately processing financial transactions, guest billing and reception float
• Demonstrate initiative by taking ownership with limited management supervision
• Ability to work in a pressurized environment and maintain professional standards
• Perform Health and Safety checks and ensure Public Areas are maintained
• Report Maintenance and Housekeeping issues in a timely manner and follow up
• Preparing handovers for the incoming shift and completing general administrative duties
• Collaborate with immediate and internal teams to ensure residents receive Best Standard of Service

• 2+ years of proven experience of delivering exceptional customer service
• High attention to detail and strong organisational skills
• Strong experience using Microsoft 365 technologies (Outlook, Teams, Excel, Word)
• Knowledge of PEX reservation system would be advantageous
• Safeguarding and Health & Safety training would be beneficial
• Must be able to work and live in the United Kingdom

• 20 days holiday
• Individual learning and development opportunities
• Access to Stay Club facilities across the portfolio
• Awesome staff parties and awards

All applicants must have indefinite leave to live and work in the United Kingdom (UK).

At this moment in time, we are unable to provide detailed feedback to unsuccessful candidates.

Successful applicant must be willing to undergo a background check in accordance with UK laws and regulations.

Please note for most of our jobs we recruit on a rolling basis, which means when our jobs become vacant, they will fill up based on a first come, first served basis. This means that we start processing applications once they have been received. Therefore, this vacancy may close once we are in receipt of a sufficient application.

Learn more about The Stay Club here: www.thestayclub.com .

Please see our privacy statement for more information on how we handle your personal data: https://www.thestayclub.com/assets/docs/privacynotice.pdf .