Night Room Service Waiter

Are you passionate about hospitality and eager to deliver exceptional service? Firmdale Hotels is seeking a dedicated and enthusiastic Night Room Service Waiter to join our dynamic team at the renowned Soho Hotel. If you thrive in a fast-paced environment and enjoy making guests feel special, this is the perfect opportunity for you!
Firmdale Hotels is a collection of award-winning boutique hotels known for their unique design, exceptional service, and vibrant atmosphere. Our commitment to excellence has earned us a stellar reputation in the hospitality industry. At Firmdale, we believe in creating memorable experiences for our guests and a fulfilling work environment for our team members.
As a Night Room Service Waiter, you will play a key role in ensuring our guests have a seamless and enjoyable stay.
Responsibilities:

Interacting with guests by taking and delivering orders promptly and accurately
Making personalised recommendations to enhance the guest experience
Handling multiple orders efficiently while maintaining a high standard of service
Providing timely and effective responses to guest requests
Working independently or as part of a small team throughout the night
What you Need:

Strong customer service skills with a passion for hospitality
Excellent attention to detail and organisational abilities
Effective communication skills
Comfortable working alone or as part of a team

What We Offer:
Competitive hourly rate of £14.50 - £16.50 inclusive of service charge.
Access to Wagestream our

financial wellbeing app. Stream your accrued earnings before pay day,

benefit from everyday savings and real time financial coaching.
Health cash

plan (including contributions towards dental, optical, alternative

and complementary therapies)
Discounted cinema tickets,

gym membership, travel, retailers and restaurants
Generous 30% discount off

food and drinks at our restaurants and bars
Complimentary meals on shift
Referral bonus scheme for

recommending top talent
Flexible scheduling without

split shifts
Dry cleaning service for

work attire and discounted personal dry cleaning
Enhanced holiday allowance

based on length of service
Season ticket loan for

convenient commuting
Ongoing training,

professional development, and fully funded English lessons
Regular social events, team

activities, and fitness sessions
Benefits like cycle to work

scheme and annual long service awards
One allocated paid day per

year for volunteering work
Exclusive discounts at

Design Hotels, staff sales, spa discounts, and product perks
And much more!!

Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024
The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
GM of the Year Finalist – Helle Jensen –

Cateys 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:

https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.