Night Shift Security Customer Services Officer

JOB TITLE: Nightshift Security & Customer Service Officer

LOCATION: Gyle Shopping Centre

REPORTING TO: Operations Manager

RATE OF PAY: £14.04 per hour

SHIFT PATTERN: 38.5 hours per week, 4 on 4 off (including Weekends and Public Holidays)

The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition, there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre.

Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given.

Main Duties & Responsibilities:

· Dealing with customer complaints.

· Assisting all members of the public when requested.

· Attending first aid incidents.

· Fire/bomb evacuation.

· Assisting retailers in all matters relating to shoplifters.

· Policing the customer and staff car parks

· Dealing with lost/found children.

· Dealing with lost/found property.

· Assisting motorists within the car park (accidents, thefts etc.

· Fire testing of the retail unit’s fire alarm systems.

· Monitoring the Centre fire alarm panel.

· Monitoring the Centre CCTV system.

· Reporting defects/spillages within the Centre and collect litter where necessary.

· Signing in of all visitors to the Centre Management.

· Operating and monitoring the Centre intruder alarm system.

· Radio operation and maintenance.

· Control of all contractors ensuring compliance with Centre Operational Policy.

· Control and issue of all Centre keys maintaining accuracy of all logs.

· Opening and closing the Centre.

· Police Liaison on community and criminal matters.

· Enforce the strict no smoking policy.

· Implement all emergency procedures when required.

· Patrol the mall areas of the Centre to prevent crime and unruly behaviour.

· Carry out weekly check on retailer’s compliance to the Fire Precautions Act 1971.

· Carry out weekly checks on any unoccupied unit.

· Carry out daily, weekly & monthly health and safety checks in the workplace and report faults.

· Comply with all Health & Safety policies and procedures.

· Check fire escapes, fire extinguishers and emergency lighting in the common areas.

· Ensure that all customer facilities in the Centre are clean and serviceable.

· Carry out Control Room duties, answering telephones and personal enquiries at Reception.

· Availability as and when required including evenings and weekends depending on shift patterns.

· Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.

· Have strong customer service skills.

· Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure.

· Maintain critical standards for professionalism, service, speed and quality assurance.

· Adhere with new policies and procedures to ensure that a respectful workplace exists.

Essential

· Sound communications skills.

· SIA License

· CCTV License (Preferred)

· First Aid Qualification.

HEALTH & SAFETY RESPONSIBILITIES

· Follow Group and company policies and procedures at all times.

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.

· Use all work equipment and personal PPE properly and in accordance with training received.

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Desirable

· 2 years Relevant experience (retail)

· Full Driving License.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis