Night Team Member (Concierge)

Summary

We have a great opportunity for a Night Team Member to join our team, and help to shape 'Enclave: Croydon’; our market leading, 50-storey Co-Living development in Croydon.

We’re looking for someone with positivity and commitment. Experience is a plus, but we offer full training- attitude is the most important thing.

With 817-apartments, this isn’t a role for the faint-hearted, but it is uniqueopportunity to be part of something record-breaking!

Working a 4-on, 4-off pattern, including weekend shifts. Shift patterns are 12 hours between 20:00 and 08:00, as set by the General Manager/ Team Leader (may be subject to change).

Key responsibilities

Customer service and team;

o Contribute to a happy, motivated and ambitious team that’s task-driven and results-orientated

o Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors

o Be part of a comprehensive front of house service, anticipating and exceeding customer expectations

o Deal with complaints with empathy, and praise with modesty (We’ve got procedures to support both!)

o Drive upselling of additional services wherever possible;

o Assist with set up and operation of social events and activities with customers, network with customers at every opportunity to drive customer retention

o Ensure the security of the building is maintained at all times

o Complete administrative tasks as required

o Ensure building perimeter, entrances, terraces and communal gardens are maintained to an exceptional standard at all times in terms of cleanliness and general upkeep

o Ensure full knowledge of apartment and communal area systems and operation

o Implement stock control / inventory, weekly void apartment checks, scheduling apartment health checks

o Ensure all matters relating to H&S compliance are adhered to and reported where required

o Shape and deliver resident experience objectives and targets, utilizing the Outpost Standard Operating Procedures

o Be part of the on-call rota as and when required

o Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail

o Offer suggestions to improve operational performance

o Adopt a consistent positive, outgoing, ambitious and customer focused attitude at all times and lead by example- creativity is encouraged at all times to ensure we stay ahead of the competition in terms of customer experience;

o Ensure knowledge of the company Health & Safety Policy and comply with specific requirements requested of you for your role

o Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed

o Be flexible, and hands on. Get stuck in!

Commercial:

o Establish positive working relationships with the wider estate

We’d also expect the Night Concierge to extend their duties to other tasks, commensurate with the role.

Who we’re looking for

We’re looking for a talented, committed and flexible Night Concierge to join our team.

The person we’re seeking will be ideally have experience in a similar role and will use their experience to contribute to the team, drive revenue, and provide an unforgettable living experience for our residents

We’re results-driven, and we’re looking for dependable and dedicated people who see the bigger picture, while loving the detail.

Why Outpost

We’re new, and we’re determined to do things right.

You’ll love us because of our culture, creativity, and communication. We’re innovative, and we’re learning as we grow.

We’re looking for people who thrive off the rewards that hard work brings, to grow with us, and help shape us.

With a significant pipeline we can offer ambitious, talented people an opportunity for growth.