Nightshift CCTV Controller

LOCATION: Livingston Designer Outlet   

SHIFT PATTERN: 4 over 7, 48 hours per week

PAY RATE: £12.78 per hour

Main Duties & Responsibilities:

ROLE OVERVIEW AND PURPOSE

The CCTV Officer is accountable to the Facilities Manager for the support, management, and delivery of security within the shopping centre environment. They will ensure exemplary standards of security and customer service is always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

· Manage all control room procedures in line with the CCTV codes of practice.

· Support and provide guidance to other site-based Centre staff.

· Supervise Security Officers to ensure that company procedures are always followed and adhered to.

· Liaise closely with statutory authorities and security manager with dealing with incidents and the provision of information.

· Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.

· Continual management and monitoring/policing of site radio systems.

· Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.

· Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.

· Diligent management and maintenance of records/reference materials including Health & Safety records.

· Incident reports, and site occurrence book.

· Ensuring strict compliance to GDPR and associated regulations.

· Manage and monitor access & egress to and from the service yards and management office.

· Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.

· Support the Facilities Manager in ensuring standards are continually reviewed and improved upon.

· Provide regular liaison and timely feedback to the management team on all aspects of service

· delivery, implementing effective solutions and corrective action to enhance the service.

· Provide professional advice and support to the Security Team Leader in security related matters.

· Maintain standards and welfare amongst all team member accordance with the company policies and values.

· Report to the Facilities Manager any event that may be detrimental to the fulfilment of the provision of security on site.

· Support the Facilities Manager to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion.

· Cover security patrols as and when required.

· Manage excellent relationships with our client, our suppliers, and other partners.

· Interact with all visitors/tenants within the shopping centre, delivering first class customer

· focused service.

· Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the

· highest standard.

· Ensure exemplary standards in personal grooming, strictly adhering to the site uniform

· requirements.

· Deal efficiently and effectively with emergencies including but not only, fire and bomb scares

· ensuring the Centre Team are always kept fully informed.

· Aid third party contractors/visitors ensuring all site procedures/policies are adhered to.

· Ensure a timely response to all security issues and events.

· Be available to cover at least 1 additional shift per month as required to cover absence.

· Any other reasonable duties as requested by your line manager

REQUIRED SKILLS AND EXPERIENCE

· Excellent organisational skills with the ability to balance competing priorities and workloads.

· Excellent written and verbal English communication skills.

· Able to work unsupervised and take responsibility.

· Able to remain calm under pressure.

· Adaptable and flexible in approach to work required.

· Willingness and ability to work as a member of a team.

· Report writing/Presentation skills.

· Excellent observational skills.

QUALIFICATIONS

· Holds a current SIA CCTV License a SIA front line licence is desirable

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.