NOC L2 Service Engineer

NOC Engineer
Newport
£50 Umbrella
Current DV Clearance, has to be in place to start
24/7 Cover shift pattern

The 2nd Line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within Integrated Space Solutions (ISS), from delivery into live service, providing all aspects of continued management of the live infrastructure though to close down

Responsibilities:
The responsibility of the NOC L2 Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change.

The role holder is required to implement technical service solutions as a response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving continuous development of people and continuous service improvements.

Operating within the service desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision making process to achieve the desired goals. This includes managing resources, expectations, perceptions and propagation of knowledge.

The nature of services at this stage of engagement, as...