Non Fault Claims Administrator

Non-Fault Claims Administrator

We’re looking for a detail-driven Non-Fault Claims Administrator to join our dynamic team in Egham. If you thrive in a fast-paced environment, enjoy supporting customers, and want to contribute to a company that values Integrity, Passion, Innovation, and Excellence—this role is for you.

💼 Main Duties

• Manage engineer inspection bookings, post movements, and incoming mail in line with agreed targets and objectives


• Invoice insurers for services provided to customers


• Handle inbound and outbound calls with professionalism and empathy


• Maintain accurate records on our internal claims management system


• Provide timely updates to customers regarding their claims


• Greet visitors via telecom and manage sign-in procedures


• Stay current with workflow changes and company updates


• Respond promptly to calls, emails, and letters


• Escalate complaints appropriately to the Customer Services Manager


• Represent our company values in every interaction


• Take ownership of your personal development


• Support other duties as requested by the Team Leader or senior staff

💡 Key Skills

• Friendly, eager-to-help attitude


• Meticulous attention to detail


• Strong team player with the ability to work independently


• Excellent written and verbal communication skills


• Confident and professional telephone manner


• Previous experience in administration


• Adaptability to changing priorities and workflows


• Strong organisational and time management skills


• Proficiency in Microsoft Word, Excel, and Outlook


• Reliability and punctuality


• Commitment to personal growth and learning

📋 The Essentials

• Location: Egham, Surrey (Onsite)


• Salary: £24,000 – £26,000


• Hours: Monday to Friday, 8:00–4:30 or 9:00–5:30
  


• Onsite only – no hybrid or remote options


• Reporting directly to the Non-Fault Admin Team Leader


• Opportunity to grow within a values-driven organisation
  

If you're ready to bring your skills to a team that values excellence and collaboration, we’d love to hear from you. Apply today and take the next step in your career journey!