Non Fault Claims Handler (Portuguese Speaker)

🏍️🌟 Join Our 365 Moto Claims Team! 🌟🏍️

We’re on the lookout for a 365 Moto New Hires Claims Handler to join our growing, passionate team at 4th Dimension Innovation in Egham, Surrey. If you thrive in a fast-paced environment, love motorcycles, and want to be part of a team that’s all about innovation, integrity, and exceeding expectations—this is your ride!

Main Duties:

• Handle all new claims in line with service level agreements and team targets.


• Communicate with customers and stakeholders via phone, email, and written correspondence.


• Manage and resolve complaints and escalations with a proactive approach.


• Collaborate with team members to distribute caseloads evenly and maintain exceptional service.


• Maintain accurate records and complete all required data fields using our Proclaim system.


• Stay on top of changes in claims legislation and share knowledge with your team.


• Represent our company values—Passion, Integrity, Innovation, Excellence—in everything you do.

Key Skills:

• Prior experience in claims handling is essential.
  


• Strong understanding of claims processes, escalation protocols, and customer service best practices.


• Exceptional communication, organisation, and problem-solving skills.


• Comfortable using IT systems and interpreting management information to drive performance.


• A positive, can-do attitude and the ability to make complex things simple.


• A team-first mentality with the drive to go the extra mile for colleagues and customers.
  Fluent in Portuguese

Bonus Points for:

• Experience working within FCA-regulated environments.


• A love for motorcycles or motor insurance!
  

The Essentials:

• Hours: Monday to Friday


• Salary: £25,000


• Contract: Full-time, Hybrid/Remote


• Location: Egham, Surrey


• Perks: Competitive company benefits, training & development, vibrant team culture