Nurse Manager - Agency & Complex Care

The Nurse Manager will be responsible for overseeing the day-to-day operations of the nurse agency and the delivery of high-quality complex care packages in the community. This role ensures safe, effective, and person-centred care while maintaining regulatory compliance, managing staff, and supporting business growth.

Clinical Leadership & Governance

• Provide strong clinical leadership across all agency and complex care services
• Ensure all care delivered meets current clinical standards, best practices, and regulatory requirements
• Conduct clinical audits, risk assessments, and implement quality improvement plans
• Act as the clinical escalation point for complex cases and incidents

Complex Care Management

• Oversee the assessment, planning, implementation, and evaluation of complex care packages
• Develop and review person-centred care plans tailored to individual needs
• Liaise with multidisciplinary teams (GPs, consultants, therapists, commissioners)
• Ensure safe management of clinical interventions (e.g., tracheostomy care, ventilation, PEG feeding, medication management)

Staff Management & Development

• Recruit, train, and supervise nurses and healthcare staff
• Conduct regular supervisions, appraisals, and competency assessments
• Ensure all staff maintain up-to-date clinical skills and mandatory training
• Manage rotas to ensure safe staffing levels and continuity of care
• Participate in “out of hour” requirements.

Agency Operations

• Oversee daily agency operations, including staffing coordination and client allocation
• Build and maintain relationships with clients, families, and commissioners
• Support business development by identifying new opportunities and partnerships
• Ensure efficient service delivery aligned with organisational goals

Compliance & Quality Assurance

• Ensure compliance with all relevant legislation, policies, and safeguarding requirements
• Maintain accurate clinical records and documentation
• Lead investigations into incidents, complaints, and safeguarding concerns
• Prepare for inspections and ensure readiness for regulatory reviews

Communication & Stakeholder Engagement

• Act as the key point of contact for clients, families, and external professionals
• Provide clear and effective communication across all levels of the organisation
• Promote a culture of openness, professionalism, and continuous improvement

• Competitive salary
• Career progression opportunities
• Supportive and dynamic working environment
• Opportunity to shape and grow a service