Observability Manager

Observability Manager

Location: London/Hybrid

Hours: 37.5 hours per week

Contract: Permanent - Salaried

At Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions.  As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.

The Observability Manager is responsible for enabling deep, end‑to‑end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices.

Responsibilities:

• Deep understanding of monitoring frameworks, telemetry, and observability concepts.
• Hands-on experience with enterprise monitoring tools (e.g., LogicMonitor, ManageEngine, ServiceNow).
• Proven ability to deliver operational excellence through proactive monitoring and automation.
• Strong analytical and problem-solving skills.
• Effective stakeholder management and communication skills.
• ITIL Foundation (or higher) certification.
• Vendor-specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor).
• Knowledge of cloud monitoring platforms (AWS CloudWatch, Azure Monitor) is desirable.

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 33 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.