Ocean & Air Imports Operator

Ocean & Air Imports Operator

Location: South Manchester
Salary: Up to £40,000 DOE + Performance Bonus depending on company performance
Hours: Monday to Friday, 9:00am – 5:30pm NO Hybrid / remote working BUT flexible working hours on offer

Company

World leading international supply chain logistics who partner with their customers to deliver high-quality end-to-end freight solutions, including warehousing, domestic and international distribution, and worldwide air and ocean freight services.

Established almost 50 years ago and have grown into a global logistics provider with over 330 branches across 27 countries and a team of more than 10,000 people.

Focus on building long-term relationships with our customers, developing our people, and continually investing in our future.

The Opportunity

Due to continued growth, they are looking for an experienced Ocean & Air Imports Operator to join their South Manchester branch.

This is an excellent opportunity for someone with a background in international freight forwarding who enjoys managing shipments from start to finish while delivering exceptional customer service. You'll become part of a close-knit, high-performing team where your contribution is recognised and where genuine career progression is encouraged.

Key Responsibilities

* Manage both ocean and air import shipments from origin through to final delivery.

* Liaise daily with overseas offices, shipping lines, airlines, hauliers, customs brokers, and customers.

* Arrange customs clearance and ensure compliance with HMRC and all import regulations.

* Monitor shipments proactively, resolving any operational issues efficiently.

* Prepare and process import documentation accurately.

* Coordinate deliveries and communicate shipment updates to customers.

* Complete job costing, invoicing, and maintain accurate operational records.

* Build and maintain strong relationships with customers and overseas partners.

* Deliver excellent customer service while ensuring operational efficiency.

The Right Candidate

* Previous experience within Ocean and/or Air Imports in a freight forwarding environment.

* Strong understanding of import documentation and customs procedures.

* Excellent organisational skills with the ability to manage multiple shipments simultaneously.

* Strong communication skills and a proactive approach to problem-solving.

* High attention to detail and a commitment to delivering excellent customer service.

* Experience using freight forwarding software and Microsoft Office.

* A positive attitude and a desire to contribute to a collaborative team environment.

Package

* Salary up to £40,000, depending on experience.

* Performance-related bonus.

* Monday to Friday working hours (9:00am – 5:30pm) NO Hybrid / Remote working but Flexible working hours where business needs allow.

* Private medical insurance with AXA.

* Onsite parking / café & gym

* 20 days annual leave plus bank holidays, increasing with length of service.

* Company pension scheme.

* Ongoing training and genuine opportunities for career progression within a global organisation.

* The opportunity to work within a business that values long-term careers, personal development, and promoting from within.

If you're an experienced freight forwarding professional looking to join a globally recognised logistics business with an outstanding culture and real opportunities for progression, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed