Ocean Import Operator

Ocean Import Operator (Freight Forwarding)

Location: Forest Gate, London
Salary: £31,000 - £40,000 (DOE) + Excellent Benefits
Hours: 8:30-17:00 Monday to Friday

Are you an experienced Ocean Import Operator looking to join a company where you're genuinely valued, supported, and given the opportunity to build a long-term career?

My client is a well-established global freight forwarding business with an outstanding reputation for service and an even better reputation as an employer. Their Forest Gate office is known for its welcoming, family-like atmosphere, exceptional training, and incredibly low staff turnover—a place where people enjoy coming to work and choose to stay.

As an Ocean Import Operator, you'll play a key role in managing import shipments from start to finish, ensuring customers receive a seamless, efficient service.

Your responsibilities will include:

* Managing ocean import shipments from booking through to final delivery.

* Liaising with overseas agents, shipping lines, customers, and hauliers.

* Preparing and checking import documentation.

* Customs clearance coordination (where applicable).

* Monitoring shipment progress and proactively communicating with customers.

* Handling invoicing, costing, and file completion.

* Providing a high level of customer service throughout the shipment lifecycle.

What We're Looking For

* Previous experience in Ocean Imports within freight forwarding.

* Strong understanding of import operations and shipping documentation.

* Excellent communication and organisational skills.

* Ability to manage multiple shipments and prioritise workloads effectively.

* A proactive, customer-focused approach.

* Experience with customs procedures is advantageous.

What's on Offer?

* Salary: £31,000 - £40,000 (depending on experience)

* 24 days annual leave plus Bank Holidays

* Join a successful global logistics business with genuine career prospects.

* Outstanding training and ongoing development.

* Supportive management team that invests in its people.

* Friendly, collaborative office where everyone works together.

* Fantastic team culture with exceptionally low staff turnover.

* Long-term career stability within a growing organisation.

If you're looking for more than just another freight forwarding role and want to join a business where you'll be supported, appreciated, and part of a close-knit team, we'd love to hear from you.

Apply today or get in touch for a confidential conversation
Only candidates based in UK and eligible to work in UK are allowed