Office Administrator

Role: Provide administrative and office support for service department

We are currently recruiting on behalf of a well-established and respected engineering solutions provider, specialising in air conditioning, chilled water, and heat pump systems.

This is a fantastic opportunity to become part of a company with over 30 years of industry expertise, supporting a wide range of sectors including data centres, healthcare, education, defence, retail, and industrial manufacturing.

Key Responsibilities:

• Act as the first point of contact for incoming calls and customer enquiries
• Coordinate and schedule engineer call-outs and maintenance visits
• Manage email correspondence and maintain accurate records of jobs and quotations
• Support the Service & Maintenance team with administrative tasks
• Generate and send maintenance contract renewals
• Invoice completed works and manage on-site cylinder tracking
• Maintain F-Gas refrigerant registers (training provided)
• Update and manage spreadsheets and CRM systems
• Raise purchase orders and manage parts ordering via Sage
• Receive deliveries and organise parts inventory

Ideal Candidate Profile:

• Strong computer literacy, especially in Microsoft Office (Excel, Outlook)
• Experience with CRM systems and Sage (desirable)
• Excellent communication skills – both verbal and written
• Confident and professional telephone manner
• Highly organised with the ability to prioritise and multitask
• Comfortable working in a small, close-knit office team
• Self-motivated and capable of working independently

This role offers a great opportunity to grow within a supportive environment, where your contributions will be valued and your development encouraged.