Office Administrator

Overview:

A well-established, family-run business is seeking an Office Administrator. This role is based within a small, collaborative office team and plays a key part in supporting dosing systems projects and general office operations.

Key Responsibilities:

Project Coordination

• Serve as the first point of contact for project-related enquiries via phone and email.
• Prepare and issue quotations tailored to customer requirements.
• Accurately process customer orders and maintain associated records and spreadsheets.
• Monitor stock levels and coordinate procurement of parts from suppliers.
• Liaise with hauliers and customers to arrange timely deliveries.
• Generate invoices for completed projects and compile monthly reports.
• Schedule system commissioning in coordination with the Project Manager.
• Provide administrative support to sales, engineering, and other departments.

Office Administration:

• Perform a wide range of administrative tasks to support smooth office operations.
• Assist in delivering excellent customer service and efficient order processing.
• Manage logistics and scheduling for customer orders.
• Handle invoicing for sales and purchase orders.
• Support procurement of raw materials, logistics, and office supplies.
• Maintain IT systems and support quality assurance, certifications, and compliance documentation.

Skills & Experience:

• Excellent telephone manner and experience in sales support.
• Strong communication skills—verbal, written, and listening.
• Proficient in Microsoft Office and general IT systems; solid numeracy skills.
• Experience with ERP systems, particularly Microsoft Dynamics NAV, is desirable.
• Strong organizational and problem-solving abilities.
• Familiarity with stock control, logistics, and purchasing processes.
• Ability to work independently and collaboratively within a team.
• Energetic, motivated, and adaptable.
• A valid UK driving license is required.

Working Hours:

• Monday to Friday, 8:00 AM – 4:30 PM (40 hours per week)