Office Administrator

Recruiting for your future success’

Our client is a professional and fast-paced organisation supporting the property and insurance sectors. Their dedicated team provides specialist services with precision, care, and client-focused delivery. They foster a culture of detail and integrity, with a strong emphasis on collaboration and continuous improvement.

Office Administrator £23k | Mon-Fri 9:00-17:00 | Full Time | In-Person | Free Parking | Casual Dress | Team Events | 45-minute Lunch | Administration | Client Support | Excellent Office Culture

This is an exciting opportunity to join a growing Property & Insurance Support Services Team based in Colchester. As an Office Administrator, you will play a vital role in ensuring operational excellence across departments, maintaining accuracy in reporting and supporting exceptional service delivery. This is a varied role where your eye for detail and proactive approach will shine.

Duties (include but are not limited to):

• Provide high-level administrative support across departments
• Monitor inboxes and dashboards
• Schedule appointments and manage calendars
• Quality-check and proof survey reports prior to client distribution
• Respond to telephone and email queries professionally
• Maintain and update internal databases accurately
• Handle inbound and outbound calls
• Support the delivery of services in line with KPIs
• Collaborate with colleagues to ensure client satisfaction

Person Specification:

Experience Required:

• Office administration experience
• Familiarity with web-based databases
• Experience in insurance or property sectors (desirable)

Skills & Attributes:

• Confident telephone manner and clear communication
• Strong problem-solving and organisational skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• GCSE Maths and English (Grade A-C or equivalent)
• Able to follow instructions and meet deadlines
• High attention to detail with an understanding of wider business impact
• Positive, assertive, and self-motivated
• Team-oriented with excellent interpersonal skills

DBS/criminal records check to be carried out by employer: Yes

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT. PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by phone and begin taking you through our step-by-step recruitment process, doing our utmost to ensure the role is right for you, ascertaining your suitability along the way. This process will all be explained on initial contact.