Office Administrator

A Little Bit About Us:

Credence is one of the longest established companies in the background screening industry, with a senior management team that similarly has a long history of working in the international background check market. 

As a background screening company, this is the expertise we rely on to provide excellent service to clients – no matter the field.

How Credence & Certn work together

Credence has recently been acquired by Certn, a leader in background screening solutions in North America. Together, we are diversifying our offerings and are bringing AI driven background checks into the UK!

Certn is a growing global technology company that is looking to reinvent the way organizations build Trust in People with technology and AI-backed background checks. We are proud to share that we recently secured $30 million in Series B funding, and have been named one of Canada’s Companies-to-Watch in Deloitte’s Technology Fast 50™ Awards, and are becoming one of the fastest-growing start-ups.

Who are Certonians?

We are football players, DIY creators, spicy-food lovers, karaoke lovers, wine connoisseurs, and so much more! We are a team of 400+ people currently living the dream at Certn across the globe and we are looking for more team members to level us up. If you are excited about working with a group that values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you!

The Opportunity: 

We are looking for an Office Administrator for a 6-month contract, reporting directly to the Training & Development Manager. In this role, you will be responsible for ensuring smooth office operations by handling communications, organizing office functions, and maintaining a well-ordered workspace.

To excel, you will need excellent organizational skills, proactive problem-solving abilities, and exceptional attention to detail. Your role is crucial in creating a well-organized office where administrative processes run seamlessly, staff are well-supported, and any operational issues are promptly addressed, contributing to overall efficiency, a positive work atmosphere, and enhanced productivity for the entire organization.

Note - This is an in-office role, requiring attendance 5 days a week, Monday to Friday. Our office is located in Sevenoaks, Kent.

How you will have impact:

Here's what our Training & Development Manager has to say: “Our Admin Team has always been the heartbeat of our organization, supporting an exciting and efficient workplace culture through daily interactions. As our new Office Administrator, you will shape the experiences of our customers and work closely with our Operational team members. You’ll ensure smooth daily operations, boost morale and productivity, and foster a positive and supportive environment.” - Sarah Button, Training & Development Manager

As our Office Administrator you can expect to: 

Primary Customer Contact:

• Operate the company switchboard: answer and transfer calls, take messages, check voicemails, and set Night Service for efficient communication.

• Manage the company email address, ensuring prompt and professional responses.

Daily Office Operations:

• Maintain office presentation, including cleanliness and tidiness of the kitchen, meeting rooms, and general office spaces.

• Handle daily post: collect, open, and distribute incoming mail and parcels; manage outgoing post and retain proof of postage when necessary.

• Book meeting rooms for the Senior Management Team (SMT) upon request.

• Assist with property-related matters as needed.

• Order and activate ID cards through the BT Security website and coordinate with the Security front desk for visitors/new starters.

• Serve as the first point of contact for office visitors: meet guests in the lobby, escort them to meetings, provide office tours, and prepare drinks or order food as necessary.

Maintenance of Office Equipment and Supplies:

• Update the franking machine and ensure ink availability.

• Maintain photocopiers: update user records, keep paper trays stocked, and handle malfunctions.

• Supervise the maintenance and alteration of office areas and equipment, and purchase office supplies, furniture, and equipment.

• Order office supplies and ensure stationery and kitchen supplies are well stocked and organized.

Travel and Accommodation:

• Liaise with new and visiting employees regarding accommodation or travel needs.

• Book leisure activities for overseas guests.

What you will bring:

• Strong computer skills, particularly with MS Office, Google Suite and the internet.

• Fluent spoken and written English, with excellent communication skills

• Well-organized with the ability to multitask.

• Good attention to detail.

• Ability to analyze information and resolve problems persistently and creatively 

• Professional approach to work, with a positive attitude and willingness to be flexible

The following will be considered an asset

• Relevant experience working in an office environment

Why choose Certn for your next career move?

At Certn, our mission is clear: we're committed to creating an exceptional workplace that meets your needs and career aspirations. To achieve this, we're continually seeking your input, exploring industry best practices, and introducing innovative initiatives and improvements in our work environment. Our aim is for each of us to finish every day with a sense of pride in being part of the Certn story!

Some of the benefits you can expect at Certn (Credence) are...

• 4 weeks of paid vacation

• Sick days

• Pension

• Remote-friendly and supportive flexible remote arrangements

• Work-from-home allowance

• Professional development budget

• And a few more goodies!

Certn takes immense pride in being an advocate for equal opportunities in the workplace. Our unwavering commitment lies in forging a workplace that embodies respect, inclusivity, and freedom from barriers – a place where every member of our team can unleash their full potential. We firmly believe that the strength of our organization is rooted in diversity, and we encourage every individual to bring their authentic selves to work. We extend a warm welcome to all qualified candidates and hope that you'll consider Certn as your preferred employer, where you can thrive and contribute to our collective success.

Note - If you have a disability that requires accommodation during any stage of our recruitment process, please let us know how we can best assist you.

Just so you know… The selected candidate will be required to complete a background check. This means you will get to see first hand what we do (and trust us, we do it REALLY well)!