Office and Facilities Manager

About Pernod Ricard

Pernod Ricard is a world leader in premium spirit and champagnes. Our iconic brands Absolut, Jameson, Chivas Regal, Havana Club,  Kahlua, Beefeater, Martell, Mumm Perrier-Jouët and many more are enjoyed in over 160 countries across the globe. We are a company with a soul, rooted in heritage, guided by family values, and committed to growing our brands responsibly. With 19,000 employees worldwide, we empower people to thrive, foster meaningful connections, and bring our culture of inclusivity, purpose, and authentic conviviality to life

Here in the UK

In the UK, Pernod Ricard is made up of 4 businesses:

• Pernod Ricard UK, which markets, sells and distributes our products in the UK

• Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio

• Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business.

• The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside.

About the team

The Business Support roles within Pernod Ricard UK provide essential support and services that make sure that we operate efficiently and effectively. Our support roles are invaluable partners to the business, delivering a range of key services.

About your role

To provide professional, friendly and efficient Facilities Service to our employees and the business, whilst maintaining a strategic focus and overseeing all of the Facilities property services.

Key Responsibilities

• Ensure that Facilities Management services are delivered in line with the Pernod Ricard Facilities Management Strategy
• Management of outsourced services (maintenance; cleaning, parking, utilities, catering, security)
• Ensure that the office is kept in good structural and decorative order and that lifecycle expenditure for refit and replacement of assets is managed
• Manage a multi-disciplinary team of Facilities Management employees and ensure that clear objectives are in place, relevant job descriptions are in place, objectives and personal development plans support individual needs
• Ensure that all works and Maintenance activities comply with current statutory legislation and Codes of Practice and that the office remains secure, effective and fit for use and purpose

Supplier Management

• Oversee daily supplier performance in the London office, ensuring services meet contractual terms, SLAs, KPIs, and site standards.
• Track supplier performance, responsiveness, and compliance, addressing issues and driving improvements where needed.
• Identify and escalate supplier risks or concerns, providing clear recommendations to Head of Facilities and procurement.
• Build and maintain strong supplier relationships to ensure consistent service delivery and a positive workplace environment

Health & Safety

• Partner with the Health & Safety Business Partner and central H&S team to manage site risk
• Oversee daily Health & Safety compliance, ensuring all on-site activities meet policies, regulations, and safe working standards
• Ensure H&S controls are embedded in daily Facilities operations, addressing non-compliance and driving corrective actions
• Manage third-party arrangements to ensure compliance with H&S legislation and site-specific controls
• Monitor LIFE assessment compliance, escalating risks and gaps as needed
• Lead regular site safety inspections (Care Tours), identifying hazards and ensuring actions are completed
• Ensure all incidents, near misses, and hazards are logged, investigated, and used to drive improvements
• Represent the site at quarterly Health & Safety Working Group meeting

Finance and Budgeting

• Manage the annual Facilities budget, identifying and reporting any risks.
• Control day-to-day Facilities spend, ensuring costs stay within the agreed budget.
• Review spend regularly with the Head of Facilities, highlighting risks and opportunities.
• Challenge costs to ensure value for money, driving efficiencies while maintaining service quality.
• Review and approve Facilities invoices, ensuring accuracy, compliance, and correct cost allocation.

Facilities Service Desk

• Manage relevant service level agreements and KPI’s for the Facilities service desk
• Review monthly reports and highlight any risks
• Ensure that all Facilities requests are assigned, updated and resolved on an ongoing basis
• Highlight any frequent issues or customer concerns

Landlord & Building

• Liaise with the Building Manager on day-to-day operational issues
• Maintain the premises to a high standard within lease obligations
• Involvement in all property developments, upgrades and refurbishments
• Oversight of external service providers engaged in property upgrades/ changes/ refurbishments

Fleet Management

• Lead the operational management and oversight of fleet services for the London office, ensuring effective day‑to‑day delivery within agreed governance, policy, and budgetary frameworks.
• Support the development and implementation of fleet efficiency initiatives, contributing to wider business objectives such as cost control, safety, sustainability, and service performance

Staff Shop

• Oversee all elements of the onsite staff shop
• Highlighting/ reporting risks or issues to the Head of Facilities

Sustainability & Environmental

• Ensure that compliance with our overall S&R Strategy for Facilities and Environmental Management is maintained and monitored by regular audits
• Data and audit reports are regularly shared with Communications, HR & HQ
• Set out and manage KPI’s for reduction in utilities/ recycling/ waste consumption for the property

Key Relationships

• Sits in wider HR team
• Works with all London based staff
• Any relevant external suppliers / providers

Your blend of talent

This position could be right for you if you have:

• Experience in facilities management.
• Ability to lead, support, and develop a diverse team, including both direct reports and outsourced partners.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across all levels and with external partners.
• A customer-focused mindset, with a commitment to delivering high-quality service and attention to detail.
• A strong commitment to Health & Safety, demonstrating a proactive, safety-first approach and accountability for compliance and wellbeing standards.
• Experience working with multiple suppliers and managing operational complexity.
• Understanding of contracts, SLAs, and supplier relationships.
• Comfort working in fast-paced or complex environments, balancing multiple priorities.
• Commercial awareness, including experience managing budgets and day-to-day costs (not essential but preferred)  
• A technical understanding of building operations or maintenance, or the ability to develop this knowledge.

Our mix of benefits

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance.

Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility.

We’re committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’.

We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves. 

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.

Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.

Responsible drinking

As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.

In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking. 

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