Office Assistant/Receptionist suit a Law graduate

Office Assistant/Receptionist suit a Law Graduate

Leatherhead and Reigate

Leatherhead office Monday and Tuesday and the Reigate office Thursday and Friday

£23,500 - £25,000

Permanent full time

Benefits:

25 days' holiday plus bank holidays

Private medical cover

Contributory pension

Life assurance

Annual bonus scheme

Career development plans

Social events

A great opportunity to learn, grow and build a career, provide a professional, welcoming, pleasant, accurate and high-quality reception service to clients, suppliers and visitors to the office. The reception function is crucial to the firm’s ability to impress clients, whether new or existing. Receptionists are our clients’ ambassadors and set the tone for our clients’ experience.

Key tasks, duties for the Office Assistant & Receptionist

• Run the post desk and deal with incoming and outgoing mail and faxes quickly and efficiently.
• Receive the post, deliveries, payments from clients and miscellaneous items and distribute these items in a timely and appropriate manner.
• Archive files, maintain and monitor file archiving databases and undertake associated administration duties, including arranging for files to be collected or retrieved from storage as required.
• Undertake some physical lifting.
• Photocopying, often in large volumes for court bundles under the pressure of deadlines and to distribute these photocopies appropriately and in a timely manner.
• Manage stationery stock.
• Run errands in the town centre.
• May be asked to undertake some basic IT work, some typing of attendance notes.
• Make and receive telephone calls, answering any queries helpfully and referring callers to other offices of the firm if required. Puts calls through to fee earner’s secretaries if they are unavailable but holds calls briefly if they cannot be taken immediately.
• Accurately take messages over the telephone and transcribe any messages from the answerphone each morning and deliver the messages accurately to the intended recipient as quickly as possible either by phone or email.
• Actively promote the firm by delivering good customer care standards.
• Welcome clients calling for appointments, inviting the clients to wait in the waiting room.
• Take copies of passports and utility bills from clients calling with identification for Money Laundering Regulation purposes.
• Keep the reception area and meeting rooms tidy and free from litter at all times.
• Provide refreshments when asked to do so.
• Offer a co-operative "can do" and team-oriented attitude and positive attitude to asking for work.

Qualifications and Skills required for the Office Assistant & Receptionist

• GCSE in Maths and English (A*-C) or (9-4) or equivalent Law degree
• Proven experience of dealing with clients either face to face or over the telephone
• Courteous and efficient telephone manner, bright, alert, interested and helpful
• Professional appearance, including tidy hair, appropriate makeup (where worn) and attired as agreed as appropriate by the firm, including being prepared to wear a uniform
• Patient and diplomatic manner
• Flexible, co-operative and a supportive team player
• Bright and enthusiastic
• Is attentive when being spoken to, asks questions and seeks clarification where necessary
• Demonstrable experience of having dealt with difficult situations and customers
• Able to convey straightforward information clearly and accurately in writing and orally
• Able to make sound judgements which show an understanding of the boundaries of the post

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.