Office Coordinator

• Annual Salary: Up to £30,000
• Location: Sutton, London
• Job Type: Full-time

Join a leading company in the building and maintenance sector, working with major insurance companies. We are looking for an Office Coordinator who is adept at managing multiple tasks and has excellent communication skills. This role is crucial for maintaining the smooth operation of our services and ensuring high levels of customer satisfaction.

• Serve as the primary point of contact for insurance companies and policyholders.
• Handle incoming calls and address queries promptly.
• Act as a liaison among insurance companies, policyholders, and tradesmen.
• Initiate contact with policyholders for all new claims.
• Regularly update the insurance company portal with the latest information.
• Manage the diary and schedule site visits for surveyors.
• Assist contract managers in costing jobs using the portal after site visits.
• Ensure all reports from site visits are processed and submitted to the insurance company.
• Purchase materials as needed for tradesmen and policyholders.
• Coordinate job bookings once approved by the insurance company and after all materials have been ordered.
• Prepare and distribute job sheets to tradesmen at the start of works.
• Communicate with tradesmen to confirm their on-site presence and monitor their progress.
• Perform other reasonable duties as requested to support the team.

• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Excellent telephone manner and communication skills.
• Good understanding of English grammar.
• Proficient in resolving issues and problem-solving to ensure timely completion of jobs.
• Ability to work independently and use initiative in a fast-paced environment.
• Must be a team player, ready to work collaboratively in a small, busy office.
• Capable of handling challenging situations with difficult policyholders.
• Excellent customer service skills, with a willingness to learn and adapt to new systems.

• Competitive salary package.
• Opportunity to work in a supportive and dynamic environment.
• Exposure to a variety of tasks and responsibilities.
• Professional development and learning opportunities.