Office Manager

Job Title: Office Manager

Location: Belfast - BT5- Due to the location an access to your own Transport is essential

Salary and Benefits: Salary will depend on experience but attractive salary on offer

Hours of work: Mon- Fri 8am-5pm

Employment Type- Permanent

The Right Client- Nominate Recruitment are thrilled to be exclusively partnering with a well-established construction company in East Belfast who are seeking an experienced Office Manager to take the lead in running a busy, fast-paced office and supporting day-to-day operations. The client has also successfully won a new contract so you will also be responsible for the successful implementation of this.

The Right Fit:

Key Responsibilities

• Team Leadership: Oversee, support, and develop a team of 8 administrative staff, ensuring high performance and excellent service delivery.
• Invoicing & Financial Admin: Manage the preparation, accuracy, and timely issuing of client invoices; liaise with accounts to ensure prompt payment and resolve discrepancies.
• Claims Management: Handle the processing and resolution of client claims and ensure timely communication and record keeping.
• Complaint Resolution: Act as the main point of contact for client complaints, ensuring professional handling and follow-up to maintain client satisfaction.
• Process Optimisation: Using the job-management software to streamline workflows, track progress, and support the team in staying on schedule and on budget.
• Office Coordination: Maintain overall office function, supplies, correspondence, and administrative systems.
• Reporting & Compliance: Produce internal reports for management and ensure compliance with relevant company policies and industry regulations.

About You

• Proven experience in an Office Manager, Operations Manager, or Senior Administrator role.
• Excellent leadership and communication skills.
• Strong knowledge of invoicing processes, claims handling, and complaint management.
• Highly organised with the ability to manage multiple priorities under pressure.
• Previous experience within a Utilities background would be desirable but not essential
• Professional, calm under pressure, and solutions-focused. Good Communication and able to deal with clients.

What’s on Offer:

• A collaborative and supportive work environment driven by teamwork and innovation.
• The chance to work within a dynamic company that values experience, integrity, and continual learning.
• Competitive salary and benefits package.
• Ongoing development and training opportunities.