Office Manager

Company : Confidential

Job Description - Office Manager

About our Client:
Our client is a trusted provider of Commercial Insurance solutions tailored for small and medium-sized businesses across the UK. With a commitment to service excellence and compliance integrity, we support a diverse client base with innovative risk solutions and industry-leading advice.
Role Overview:
We're looking for a dynamic and highly organised Office Manager to lead the smooth operation of our Croydon office. The ideal candidate will bring a blend of administrative expertise, process management, and people management skills — ideally with experience in a branch and/or broker team leading position.
Key Role Responsibilities:

Oversee day-to-day operations within the office
Aligned to both Sales and Existing business teams
Achieve agreed sales & retention targets, both individually and as part of the overall team
Maintain and improve internal administrative processes and documentation systems
Assist with onboarding new hires and manage employee records
Ensuring compliance with local procedures, customer service standards and external compliance regulations are met
Ensuring that you are a referral point for team leaders
Ensure effective communication across departments and act as the go-to for internal support

Key Requirements:

Competent to sell SME general insurance
Background working in a Branch/Insurance brokerage strongly preferred
Experience of e-trading platforms; Acturis would be advantageous but not required
Excellent organisational, communication, and time-management skills
Proactive, self-motivated, and confident managing multiple priorities

What our client Offers:

25 days annual leave
8% non-contributory pension
Office working at least 3 days a week - Mon/Weds/Fri
A collaborative and respectful workplace culture
Opportunity to grow with a reputable and expanding insurance firm
Modern office in central Croydon, easily accessible by public transport

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Office Manager

Job Description - Office Manager

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