Office Manager

Job Title: Office Manager
Salary: £30,000
Contract: Full-time, Permanent

Role Overview

We are seeking an experienced and motivated Office Manager to lead our residential sales team. This is a pivotal role, responsible for overseeing daily operations, supporting a high-performing team, and ensuring exceptional service delivery to our clients.

You will bring a blend of property expertise and leadership acumen to drive branch performance, uphold compliance standards, and contribute to the continued growth and success of our business.

Key Responsibilities

• Lead and inspire the branch team, fostering a collaborative and high-achieving environment
• Oversee daily operations to ensure a seamless and efficient customer experience
• Manage a portfolio of residential properties from instruction to completion
• Conduct market appraisals and win new business through local insight and expertise
• Drive sales performance through effective lead generation, negotiation, and pipeline management
• Build and maintain strong client relationships, offering expert guidance throughout the property journey
• Monitor KPIs and contribute to strategic planning and performance reviews
• Mentor and support team members in their professional development
• Collaborate with Marketing, Sales Progression, and Administration teams to deliver a cohesive service

What We’re Looking For

• Proven experience in estate agency, ideally with team leadership or management responsibilities
• NAEA qualification preferred (or willingness to complete within first 6 months)
• Excellent communication and interpersonal skills
• Strong decision-making, problem-solving, and organisational abilities
• Proficiency in CRM systems and Microsoft Office
• Full UK driving licence and access to a vehicle
• Local area knowledge and a genuine passion for property

Our Benefits

• 5% employer pension contribution (Aviva)
• 25 days’ holiday + bank holidays + your birthday off
• Company sick pay
• Wellbeing initiatives throughout the year
• Private health insurance (Vitality) via salary sacrifice
• Electric car scheme
• Professional development and training support
• Enhanced family-friendly leave
• Expensed eye tests
  
  

Working Hours

• Monday–Thursday: 9:00am–5:30pm
• Friday: 9:00am–5:00pm

APPLY NOW if you are keen to hear move about this opportunity!