Office & Operations Manager

Role Overview

Reporting to the CEO, this role is pivotal to the smooth running of Head Office and an essential support to the retail management team. You will take ownership of the administration of key HR processes as well as oversee recruitment, HR compliance, IT, and Facilities management. Additionally, you will support the success of the Retail team through open, collaborative relationships and operational support. You will provide daily administrative support to the CEO while overseeing various initiatives and projects.

The successful candidate will be:

People-Oriented:

You excel at building and maintaining collaborative relationships with colleagues and stakeholders, ensuring a supportive and cohesive work environment.

Outcome-Focused:

You are results-driven, with a strong focus on achieving objectives and driving continuous improvement within the team and organization.

Highly Organized:

You possess exceptional organizational skills, allowing you to manage multiple tasks and projects simultaneously with a keen attention to detail.

Efficient:

Your ability to streamline processes ensures maximum efficiency, and you effectively prioritize tasks to meet deadlines consistently.

Strong Communicator:

With excellent written and verbal communication skills, you convey information clearly and concisely, preparing comprehensive reports and presentations.

Experienced in HR:

Your knowledge of HR processes, including recruitment, onboarding, and compliance, enables you to handle HR-related tasks proficiently.

Project Management Skills:

You oversee and manage various projects with ease, coordinating with different departments and external vendors to ensure successful outcomes.

Tech-Savvy:

Comfortable working with IT systems, you liaise effectively with IT support and manage IT equipment procurement and maintenance.

Compliance and Policy Implementation:

Your understanding of compliance with company guidelines ensures that HR policies and procedures are developed and implemented effectively.

Problem-Solver:

With strong analytical and problem-solving skills, you address operational challenges creatively and efficiently, finding effective solutions and improvements.

Adaptable and Flexible:

You adapt to changing priorities and demands with ease, embracing feedback and continuous learning in a fast-paced environment.

Duties:
Office and Facilities Management
Provide comprehensive administrative support to the CEO, including creating documents, preparing presentation materials, conducting research, and managing meetings.
Maintain Security access to Head Office and Strong room.
Ensure the office is stocked with refreshments, cleaning materials, stationary and other operational supplies.
Facilitate the management of various store development projects
Serve as the the main point of contact for maintenance and other property related issues across the company’s retail stores and concessions.

HR Administration and Support
HR Administration:
Manage the administration of HR processes, including recruitment, onboarding, and offboarding.
Coordinate pre-employment activities, such as background checks and reference checks.
Prepare employment contracts, offer letters, and other HR-related documents.
Maintain accurate and up-to-date employee records and personnel files.
Ensure reviews are conducted and objectives updated.

Employee Benefits
Assist employees with inquiries related to benefits enrolment, eligibility, and coverage.
HR Compliance and Policy Implementation:
Ensure compliance with HR policies, procedures, and regulations.
Assist in the development and implementation of HR policies and programs.
Employee Relations and Support:
Serve as a point of contact for employees regarding HR-related inquiries and issues.
Reporting and Data Management:
Generate HR reports and analytics to support decision-making and identify trends.
Maintain accurate HR data and generate ad-hoc reports as requested.
Assist in the preparation of HR metrics and dashboards for management review.

IT liaison
Be the principal contact for our outsourced IT company.
Working within company guidelines, organise IT equipment procurement, retirement, and maintenance.

This includes mobile devices.

Retail Operations
Retail Operations Oversight:
Act as conduit for key messages and communications from HO to retail managers.
Identify opportunities for driving efficiency and process improvements.
Provide ad-hoc operational support to the Retail managers as required
Implement operational policies and procedures to maintain consistency across all retail locations.
Ensure compliance with company guidelines, including health and safety regulations.
Collaborate with store managers to address operational challenges and implement solutions effectively.
Staff Training and Development:
Organise training for retail staff with the aim of increasing product knowledge, upholding brand standards and deliver exceptional customer service.
Develop training programs to enhance product knowledge, sales techniques, and operational procedures.
Provide insights to the CEO on staff performance to facilitate a drive from the CEO for continuous improvement.