U

Onboard Customer Service Assistant

icon building Company : Uber Boat
icon briefcase Job Type : Full Time
icon geo-alt London, United Kingdom

Job Description - Onboard Customer Service Assistant

KEY
RESPONSIBILITIES

·       The
production and delivery of drinks / food in line with brand standards &
recipes and in compliance with relevant food safety and alcohol licensing laws.
·       To
understand and follow the Bar and Till Training Procedures to ensure that all
transactions are recorded accurately and to make all reasonable efforts to
ensure that stock is not lost or stolen.
·       To
always provide a ‘world class’ standard of customer service, being proactive in
offering customer information throughout the whole customer journey.
·        Working alongside the rest of the on -board
team to ensure that the cleaning programme is followed and that all vessels are
kept to a high standard of cleanliness at all times during service.
·       To
assist the Master / Mate / DCSA in any emergency situations and take part in
monthly drills to ensure preparedness for such events.
·       To
serve food and beverages to customers following prescribed methods of
portioning, presentation, and combinations in line with our brand standards and
answer questions about products.
·       To
follow food hygiene / safety procedures in line with health and safety
requirements.
·       To
ensure sales of alcohol are completed responsibly and in line with licencing
requirements.
·       To
greet and engage with all customers on board with a friendly welcome and
explore their requirements for food and drink.
·       To
process all sales through the EPOS system and ensure payment is taken and
recorded in full.


Requirements

QUALIFICATIONS
& EXPERIENCE

·    

Have
a genuine desire and ability to work with the public in a front line, customer
focused environment.

·       Be
committed to working to high standards and providing the highest level of
visitor care

·       A
team player with a flexible, positive and committed attitude to work.

·       Thrive
in a very busy environment and maintain patience and empathy even when working
under pressure.

​

·       Food
hygiene certificate – Level 2

·       Previous,
relevant working experience within a Customer / Food Service or Retail
environment



Original job Onboard Customer Service Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Uber Boat

The fastest and most frequent fleet on the River Thames; providing River Boat Services & Thames River Cruises for both London commuters and visitors.

Read more about the company

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