Onboarding Executive

⚪ What we do. Electric Car Leasing

🟡 Why we do it. Greener. Fairer. Future.

We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching.

This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success.

This role is based in our Oxford Circus office, minimum x2 days per week.

🟢 What you'll do

• Manage the onboarding pipeline for SME and Mid-Market accounts, ensuring every client moves from "signed" to "launched" successfully

• Collaborate closely with Account Executives, Implementation, and Business Development to facilitate a smooth handover and successful launches

• Drive the customer-facing launch plans and deliver high-impact engagement activities (comms plans, webinars, engagement events)

• Establish, document, and constantly improve the onboarding "playbook" to ensure scalable and repeatable success

• Proactively analyse data to identify and implement experience and process improvements through better materials, automation, and self-serve resources for clients

• Become an expert on our salary sacrifice scheme, delivering timely client education and unblocking any challenges

🔵 What you'll need

• 2+ years of B2B customer-facing experience, in onboarding, project management, account management, or another relevant role

• Highly organised and efficient with the ability to manage a high volume of tasks simultaneously without losing attention to detail

• Comfortable using data to tell a story and drive decision-making

• A "Back Each Other" mentality - you thrive in a collaborative model and enjoy working across teams to deliver a great outcome

• Confident communicator, with the ability to engage, excite and instil confidence in diverse audiences

• A start-up mindset - you are adaptable, excited by the challenge of solving problems, improving "v1" processes and navigating a fast-paced environment

🟣 Why else you'll love it here

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits

• 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

🔴 Things to note

• P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies

• 🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!

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About us

The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK.

We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you’d like to know more about how we use your data, you can reach out to us via email at [email protected]. We’re happy to help!

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