Onboarding Support Advisor

Summary

Salary: £32,400

Grade: PO

Reporting Line: Onboarding Team Manager

Contract Type: Full Time, 12 Months FTC

Location: Bolton/Hybrid

Closing Date: 14/07/26

What to expect

Our Postmaster Onboarding team play a vital role in ensuring our new Postmasters are given the best introduction to life at the Post Office during the Onboarding process.



You will manage the end to end process of their application including administration, supporting the financial assessment and production of agreements. You will organise suitability assessments including relevant documentation and ensure that service failures, non compliance or incidents are logged.



The Onboarding Support Advisors are crucial in establishing new partnerships as you take the new Postmaster through the complete application process. Stakeholder engagement and customer service are at the forefront of what we do and you will receive full training as well as GENUINE career progression within the team and wider business.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays


• Generous pension scheme with minimum 9% employer contribution


• Access to 24/7 digital GP services and our Employee Assistance Programme


• 6 x Life assurance and income protection after 12 months service


• Over 400 online courses, mentoring, apprenticeships, and development programmes


• Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will need to have a passion for Customer Service and a great telephone manner. In addition you will possess: 

• IT literacy ideally with Microsoft packages


• Experience working within an Administration role


• Experience working to set deadlines  

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.