Online Betting Customer Executive

As a Online Betting Customer Support Executive, you will join a passionate and skilled team committed to delivering an exceptional sports betting experience for internation consumers. In this role, you will draw upon your expertise in sportsbook operations to provide outstanding customer support across multiple channels, including live chat, email, and phone.

Client Details

This opportunity is with a medium-sized organisation based in Manchester, known for its commitment to delivering betting & media services.

Description

Key responsibilities will consist of:

• Respond promptly and professionally to customer queries via email, live chat, and phone.
• Provide guidance on sportsbook products and services to ensure customer satisfaction.
• Resolve customer issues effectively, escalating complex cases when necessary.
• Monitor campaign performance and pacing to ensure expected outcomes are achieved, troubleshooting and optimising as needed to enhance results
• Collaborate with Executives, Senior Executives, and the Global Hub team to generate precise and detailed weekly/monthly campaign performance reports, often using Microsoft Excel, and lead client calls to present findings when required
• Provide performance commentary that offers valuable insights and actionable recommendations for clients, identifying trends and suggesting platform-specific strategies to capitalise on opportunities or mitigate risks
• Deliver high-quality presentations to clients
• Liaise with internal teams to ensure client needs are met
• Keep abreast of industry trends and competitor activity
• Participate in networking events to promote the company and its services
• Serve as the primary social point of contact for clients, ensuring their continued confidence in the team's and agency's social media performance
• Maintain a strong understanding of media and technology advancements that impact the client's business, providing informed guidance and strategic recommendations

Profile

A successful Betting Customer Service Executive should have:

• Experience required within betting industry.
• A strong interest in sports and a good understanding of sportsbook products.
• Excellent written and verbal communication skills.
• Previous experience in customer service, ideally within the leisure, travel, and tourism industry.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with basic computer applications and CRM systems.
• A positive attitude and problem-solving mindset.
• Attention to detail and a commitment to delivering top-notch service.

Job Offer

• A competitive salary range of £34,500 - £36,500
• A vibrant company culture that values creativity and innovation
• Hybrid working, with increased flexibility
• Opportunities for professional development and growth
• The chance to work in the exciting Media & Agency industry in Salford
• Company wide bonus schemes
• Collaborative working environments
• Exposure to large industry potential with L&D support