Online Booking Administrator

Are you looking for a role that will combine your travel knowledge and expertise with your administration skills? If so, my client is looking for a talented Online Booking Administrator to join their passionate team in this extremely interesting role.

Purpose of the Role:

The Online Booking Administrator will work as part of a team to ensure that our online bookings are correctly administrated and accurately loaded into our back-office system. Part of this role is to quickly and efficiently identify, resolve and process any potential issue and correct as appropriate.

Key Responsibilities:

* Identifying issues and reporting through to the correct internal channels in order to resolve the route cause of a problem
* Understanding customer needs through effective questioning
* Utilising multiple supplier systems in order to re-book customers holidays
* Process customer payments securely and accurately
* Loading accurately into our back-office system
* Ensuring all information obtained, inputted, and verified is accurate at all times
* Strive to deliver exceptional customer service
* Build and develop key relationships for repeat custom

The Person: Essential Knowledge, Skills and Abilities:

* At least 1 year's retail travel knowledge
* Travel agency or Tour Operator call centre experience
* Experience of working in a fast-paced environment
* Knowledge of supplier websites
* Computer competent to book holidays swiftly and efficiently
* World and Excel knowledge
* Proficient in packaging multiple products together
* Experienced in GDS (desirable however not essential)

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.

This role will ideally be based in our Chester office however Home or Hybrid working most definitely considered for the right candidate.

Interested?

Please click apply or call Gemma on , alternatively email