Onshore Collector

Position Summary

Why Join our Team?

A team of 24, managing all aspects of Account Receivables including credit limit management, order release, collecting outstanding monies, verification of claims, eCommerce back office, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations.
The role is busy but varied and you will find each day is different. Highly motivated and supportive team. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority.

Role and Responsibilities

Your Key Responsibilities

Objectives :-

• To achieve or exceed Samsung KPIs of debt > 32 days + = < 1.0%, debt >16<32 = < 0.6%.
• To manage a portfolio of large, complex accounts from a collection, query management and reconciliation point of view.

Main Responsibilities

• Manage all day-to-day AR activity on high profile customer accounts (e.g. Curry’s, Amazon, Shop Direct, John Lewis) with multiple line items, including invoices and debit note deductions for rebates, allowances, marketing, returns and disputes. High value receivables from £5m - £150m outstanding regularly.
• Reconcile complex accounts, using Excel to display and analyse line-item detail for reporting and/or customer information.
• Monitor debtor balances to ensure reduction in DSO, managing all AR balances within tight ageing KPIs.
• Collect all outstanding monies on the customer account within payment terms.
• Build strong customer relationships (internal and external) and provide a first-class level of customer service at all times.
• Ensure order release is completed in timely manner, considering available credit and working within credit policy terms.
• Ensure collections, ageing and query resolution targets are met in line with HQ and local objectives.
• Perform root cause analysis and resolution of complex or problematic errors that occur on customer accounts.
• Hold regular debit reviews with your manager.
• Collate the forecasting of cash due in each month accurately.
• Carry out training within Collections team.
• Monitor and process Marketing Claims, working with the Budget team and Marketers to ensure claims are processed accurately and proof of evidence provided to support.
• Completion of scheduled activities such as weekly reporting, internal audits and any ad hoc requirements relating to AR.
• Be involved in cross department / functional groups to look at process improvements and developments.
• Escalate query resolution to internal stakeholders as needed to ensure comprehensive and effective solutions.

What we need for this role

To be successful, you will possess the following skills and attributes:

5 GSCEs (including Maths and English). Minimum 5 years in an accounting / credit control team, preferably in a corporate environment. Good Excel skills, including proficient use of Vlookup and Pivot Tables is a must.

Large reconciliation experience is essential, where understanding customer systems, processes and approval paths are key to achieving Samsung tough KPIs. A detailed knowledge of sales deductions as well as an understanding of the trading contracts is also key to this role.

Ability to work with sales and marketing teams, and be seen as part of a value-added service to the customer is necessary. This also requires being organised, hardworking, tenacious, and positive in a fast-paced environment within a dynamic, ever-changing business.

What does success look like?

• Energetic, organised, strong team player.
• Success is building strong relations with the customers, ensuring invoices are paid in line with terms, queries are resolved quickly and the account is up to date.
• Success is measured by meeting tight ageing KPI’s as stated above. Accuracy is critical and compliance with HQ guidelines imperative.

Skills and Qualifications

Benefits of working here at Samsung include:

• Hybrid working - 3 days in the office, 2 days from home

• Bonus Scheme

• Pension contribution

• 3 x volunteering days each year

• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!

• Access to staff sales discounts on a wide range of Samsung products

• Access to discount shopping portal

• Discounted Starbucks and subsidised canteen onsite  

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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