Onsite IT Support Engineer - Central London

Onsite IT Support Engineer

London – Tower Bridge Area

Salary £40,000 per annum

London-based Managed Service Provider (MSP) delivering smart, agile, and user-focused IT solutions to innovative businesses. We are growing our team and seeking a passionate Onsite Engineer to join us in a full-time onsite role primarily based at our client site in London, near Tower Bridge.

This is a fantastic opportunity for a proactive, hands-on IT professional eager to make a real difference. You will be the vital link between our remote support teams and the client, ensuring smooth day-to-day IT operations, rapid issue resolution, and excellent service delivery on-site. You’ll be working in a dynamic environment where your expertise and attitude directly impact business success.

Key Responsibilities

• Provide on-site technical support, troubleshooting, and resolution for hardware, software, network, and peripheral issues across desktops, laptops, printers, and related equipment.

• Collaborate closely with our remote Helpdesk and 2nd/3rd line teams to escalate, coordinate, and resolve complex issues promptly.

• Manage workstation setups, upgrades, and deployments, ensuring all configurations meet company and client standards.

• Perform regular health checks, maintenance, and patching on client systems to proactively prevent issues.

• Assist with network connectivity, Wi-Fi troubleshooting, and ensure secure access across client locations.

• Support Microsoft 365 client configurations and liaise with the team on cloud service integrations and updates.

• Document technical incidents, solutions, and system changes accurately in the ticketing system (Autotask) and client documentation platforms (IT Glue).

• Maintain strong client relationships through professional, clear communication and a customer-first attitude.

• Follow health and safety standards and security policies when working on-site.

• Occasionally assist with project tasks such as hardware refreshes, office moves, or new technology rollouts.

Required Skills and Experience

• Proven experience (2+ years) in an onsite IT support role, ideally within an MSP or busy corporate environment.

• Strong troubleshooting skills across Windows desktop/laptop environments and basic networking (TCP/IP, DNS, Wi-Fi).

• Experience supporting and troubleshooting Windows Remote Desktop Services (RDS) environments.

• Familiarity with Microsoft 365 user setups and common client tools/applications.

• Good understanding of hardware installation, configuration, and maintenance (PCs, printers, peripherals).

• Ability to work independently, manage your time effectively, and communicate clearly with clients and colleagues.

• Experience using PSA/ticketing systems (preferably Autotask) and documentation tools (such as IT Glue) is a plus.

• A positive, can-do attitude with a passion for delivering excellent customer service.

What’s in it for you?

• Work with a supportive, expert team committed to technical excellence and continuous learning.

• Enjoy a stable, full-time role with a competitive salary of £40,000 per annum.

• Make a tangible impact by being the hands-on IT expert on-site, bridging the gap between our clients and remote support teams.

• Opportunities to grow your skills and career within a dynamic, growing MSP focused on innovation and customer success.

• Benefit from a positive company culture that values integrity, collaboration, and doing the right thing for our clients.

• Receive 24 days’ holiday per year, plus UK bank holidays.