Onsite MDM Engineer

Onsite MDM Engineer

We are seeking a professional and customer-focused Onsite MDM Engineer to join our team, delivering Mobile Device Management (MDM) services within a highly secure environment.

This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times.

Working hours: Early shift: 7:00 am – 4:00 pm, or Late shift: 8:30 am – 5:30 pm

Key Responsibilities

• Monitor, manage, and resolve mobile device incidents efficiently


• Configure and administer Mobile Device Management tools (e.g., Intune)


• Proactively identify issues using monitoring and event management tools


• Maintain accurate and detailed updates in ITSM systems and internal records


• Deliver 1st and 2nd line support for mobile devices, escalating where necessary


• Provide in-person support to senior engineers and stakeholders


• Diagnose and investigate suspected physical device faults


• Manage inventory of all in-scope mobile devices


• Advise users on applications outside of the standard service catalogue


• Create and maintain knowledge base documentation


• Communicate effectively with customers via phone and email, providing regular updates


• Handle incoming customer queries, ensuring clear resolution paths


• Support MDM-related projects as directed by leadership

Knowledge, Skills & Experience

Essential

• Strong interest in mobile operating systems (iOS/Android)


• Experience in a customer-facing role


• Hands-on experience supporting mobile devices in a corporate environment


• Experience within an enterprise or managed service environment (Service Desk, NOC, etc.)


• Ability to manage high-impact incidents and interact with senior technical stakeholders


• Experience using monitoring and event management tools


• Strong PC and troubleshooting skills

Desirable

• Experience with Intune


• Experience with Zscaler


• Experience working in secure environments (e.g., government or military)

Key Attributes

• Ability to obtain SC clearance (and potentially DV clearance)


• Self-motivated and capable of working independently


• Strong team player with excellent collaboration skills


• Clear communicator, able to explain technical concepts to varied audiences


• Highly organised, professional, and detail-oriented


• Analytical thinker with strong problem-solving ability


• Flexible, resilient, and adaptable


• Eager to learn and develop professionally

Experience & Qualifications

• Experience in a managed service or service delivery environment (MSP preferred)


• Working towards or holding relevant MDM certifications (e.g., Intune, Zscaler)