Onsite Sr. Coordinator, Technical Services

Role Mission 

This is a Temporary Backfill. 

As an IV Infusion Therapy Subject Matter Expert and Medical Device Technical Service Engineer, you will provide advanced technical leadership across the In-House Engineering (IHE) function. You will ensure the performance, reliability, and compliance of clinical trial equipment throughout its lifecycle—from evaluation and validation through to calibration, maintenance, and repair. 

Working within a highly regulated (GxP) environment, you will play a key role in supporting patient safety and data integrity by delivering high-quality engineering services and driving best practice across IV infusion systems and medical devices. This role combines hands-on technical expertise with cross-functional collaboration to support global clinical trials and operational excellence. 

Key Responsibilities 

• Provide expert technical support for IV infusion therapy systems (e.g. volumetric and syringe pumps) and a wide range of medical devices (e.g. ECG, spirometry, blood pressure, thermometry) 

• Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair of laboratory, refrigeration, and medical equipment 

• Diagnose faults efficiently and implement corrective actions to minimise equipment downtime and maintain service levels 

• Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GxP standards, and applicable regulations (e.g. ISO 9001, ISO 17025) 

• Maintain accurate service records, calibration certificates, and documentation to ensure full audit readiness and compliance 

• Act as a technical SME, supporting product lifecycle activities including evaluation, validation, upgrades, and equipment selection 

• Collaborate closely with Quality, Logistics, Warehouse, and Customer Service teams to ensure seamless service delivery and customer satisfaction 

• Support OTIF (On Time In Full) performance and assist with workflow planning, scheduling, and prioritisation of engineering activities 

• Manage tools, spare parts, and calibration standards to ensure operational readiness 

• Respond to technical queries, equipment alerts, and recalls in collaboration with QA and leadership teams 

• Lead or support continuous improvement initiatives to enhance processes, documentation, and service delivery 

• Provide training, guidance, and technical coaching to other engineers and stakeholders as needed 

What We’re Looking For 

We’re looking for a highly skilled and hands-on technical expert with strong experience in medical devices and laboratory or cold-chain equipment. You bring a proactive, detail-oriented approach, with the ability to troubleshoot complex issues and ensure compliance in a regulated environment. This role is ideal for someone who thrives in a collaborative, fast-paced setting and takes pride in delivering high-quality, reliable engineering solutions that directly support clinical trial success. 

Essential skills and experience: 

• Strong working knowledge of refrigeration systems, including a solid understanding of low temperature technologies (e.g. -80°C freezers and cascade systems), with the ability to diagnose faults and carry out effective repairs 

• Demonstrable hands-on experience in the installation, fault finding, maintenance, calibration, and repair of laboratory, refrigeration, and/or medical equipment, ideally within a regulated or clinical environment 

• Advanced technical troubleshooting capability, with proven experience in diagnosing and resolving complex issues across laboratory, cold-chain, and medical device equipment 

• Sound understanding of regulatory and quality frameworks relevant to clinical or laboratory environments (e.g. GCP, GMP, ISO 9001), with the ability to consistently work in line with SOPs and compliance requirements 

• High level of accuracy in documentation and record-keeping, ensuring all service, calibration, and repair activities are fully traceable, audit-ready, and compliant with internal and external standards 

• Proficiency in the use of calibration tools and diagnostic equipment, with the ability to interpret results and ensure equipment operates within defined tolerances 

• Strong electrical and/or electronic engineering knowledge, including the ability to read and interpret technical schematics, wiring diagrams, and manufacturer manuals 

• Well-developed analytical and problem-solving skills, with a structured and methodical approach to identifying root causes and implementing effective, sustainable solutions 

• Ability to work independently and manage priorities, organising workload effectively across multiple tasks, equipment types, and service requirements in a fast-paced environment 

• Effective communication skills, both written and verbal, with the ability to clearly explain technical issues and collaborate with cross-functional teams and stakeholders 

• Evidence of continuous professional development, including completion of relevant technical, manufacturer, or specialist training to maintain and enhance expertise 

• Strong awareness and application of Health, Safety & Environment (HSE) standards, ensuring all work is carried out safely and in line with company and regulatory requirements

• Physical capability to perform hands-on engineering tasks, including lifting and moving equipment and materials up to 25 kg, as well as working in a workshop environment 

 Desirable (but not essential): 

• Experience within clinical research, life sciences, or other GxP-regulated environments 

• Calibration and validation qualifications (e.g. IQ, OQ, PQ) 

• Refrigeration or HVAC certifications (e.g. F-Gas or equivalent) 

• Experience with ISO 17025 and advanced calibration standards 

• Familiarity with ERP systems, calibration software, and digital documentation tools 

• Experience mentoring or supporting the development of other engineers 

• Knowledge of a broad range of laboratory, medical, and cold-chain equipment 

• Experience working in an engineering workshop or multi-disciplinary technical environment 

What We Offer 

At Resonant, we’re more than a leading life sciences company,we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward. 

When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential. 

This role is based on-site, with a requirement to work from the office for 5 days per week . Please be aware that you should be ideally within commutable distance from the office. 

Our competitive reward package includes, following qualifying periods: 

• Healthcare coverage 

• Pension scheme 

• Flexible working options 

• Associate engagement activities and wellbeing initiatives 

• Generous annual leave, plus an extra day off to celebrate your birthday 

Join Us 

Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference. 

If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose—we’d love to hear from you. 

Apply now and join Resonant.