Onsite Support Engineer

Come and join the Littlefish team!
Work location: Client site - London
Salary: Up to £45,000
Must be available to work in a shift pattern between 7:30 am and 7:30 pm Monday to Friday.
Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high-performingpeoplewho enjoy and thrive onthinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, and passion, andadd toour skills and experienceas we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what youll be getting up to on a day-to-day basis:
Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team.
As the Onsite Engineer, you will provide a walk-up service to a range of users and provide floorwalking services to ensure we deliver a proactive service to the customer.
Some of your main duties will includeproviding 1st and 2nd line onsite technical support service to the Littlefish customer and competently resolving issues whilst communicating professionally with the customer and colleagues. You will collaborate with your immediate colleagues on site as well as your remote colleagues on the Service Desk and Operations teams.
What are we looking for in the successful candidate?
Previous experience working in an IT onsite/deskside engineering role.
Ability to demonstrate IT-related problem-solving skills.
Able to confidently write technical documentation and keep our knowledge base up to date.
Knowledge of the asset life cycle and management.
Working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
Desktop/laptop/printer hardware
Citrix workspace
Office 365
Exchange
Windows 10 &11
Active Directory, Azure AD and iOS
Deployment technologies such as SCCM, group policies, and Intune
Mobile phone support iPhones/iPad
VIP support experience
Meeting room hardware
Audio Visual support
Benefits:
25 days annual leave (plus Bank Holidays)
purchase and sale of annual leave scheme
Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors, and cashback against a range of general healthcare, i.e., Dental, Optical, Physio, plus much more!
internal training academy where you can increase your earning potential by up to £4500
referral bonus scheme of £1000 and much more!
Life at Littlefish:
Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, and we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and I support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, I am not afraid to challenge the status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity, and inclusion) questions. Please note, each question has an option has a prefer not to say).