User Support Technician HMRC Workplace Services 
Portsmouth (Cosham)

Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in Portsmouth. This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account.   Your role will primarily involve delivering face-to-face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Portsmouth. You will be working alongside other IT technicians on site. You will provide: 

• User support at the Connect IT Bar.
• Support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals. 
• Support for AV setup within meeting rooms and completion of checks to confirm meeting rooms are fully operational.
• Management and delivery of local moves and changes on site.
• Support of official Homeworkers when required (off-site visits).
• Development of key relationships with end user HMRC staff in various business areas. 
• Provision of support to relevant Fujitsu (and sometimes HMRC) third parties.
• Feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise. 

KEY TECHNICAL SKILLS/EXPERIENCE

• Windows 11

• MS Office / Office 365

• Support for general PC/Laptop Hardware 

• Support for agreed peripherals 

COMPETENCIES

The essential competencies of the User Support Technician are:

• Flexibility – with regard to hours worked (within contractual requirements) to meet SLAs. To be able to travel (within a defined geography) to cover home workers and assist at other sites if necessary
• Great Problem-solving skills
• Customer focused – a positive ‘can do’ attitude and high orientation to customer satisfaction 
• Self-motivated – willingness to get on with the job – a self-starter who does not need constant supervision
• Team player – good team working skills
• Fantastic personal organisation

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer. 

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. 

We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu